As part of our major upgrade work, customers may find they are on any of the four LNSs currently in use, A/B (in the old rack) and C/D (in the new rack). If you find you have bonded lines with some one A/B and some on C/D then you can ppp kill the A/B lines to catch up. We are working on tools to monitor split bonded lines anyway though this should not normally happen.We will probably zap all lines still on A/B tomorrow morning so that we are fully operating on the new host links in to BT.Wholesale customers will not be affected.P.S. Seeing as I am up anyway (grrrr) I am running through all non wholesale lines that have said a pre 2am is preferred and moving over to new LNSs now.
This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website.
Usage is still being collected but for some account types any usage since Midnight on Thursday is not being displayed.
All customers will also find this affects reporting of the 'view internet activities' options in View My Broadband Usage.
We will update this post on Monday, or sooner if there are any changes before then.
Please accept our apologies for the inconvenience.
Kind Regards,
Joanne Pilson
Customer Support
With regard to the earlier reported problem affecting users in the first stage of failed billing who couldn't continue to use the internet.
Our engineers have identified and fixed the issue. Customers in the first stage of failed billing can now choose the option to continue to browse the internet.
Sorry for any inconvenience this may have caused you.
Kind regards,
Joanne Pilson
Customer Support
This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website.
Usage is not being propagated on some accounts at the moment. Our engineers are continuing to investigate this and we will provide a further update tomorrow.
Please accept our apologies for the inconvenience.
Kind Regards,
Joanne Pilson
Customer Support
We have recently become aware of a problem affecting users in the first stage of failed billing who can't continue to use the internet. Usually there is an option to continue browsing but this option is currently unavailable.
Our engineers are currently working towards a resolution and we will update this post once we have more information.
Sorry for any inconvenience this may be causing you.
Kind regards,
Joanne Pilson
Customer Support
This is the final update to this service status
Although most customer's service will now be resolved, if you're still seeing lower than normal speeds on certain activities then please power down your modem/router for a few minutes and then power this back up. Anyone still experiencing speed problems after this should contact our support team by the usual means.
Please accept our apologies for any inconvenience this may have caused.
Kind regards
Joanne Pilson
Customer Support
Zen engineers have identified the problem causing high load on the server and this has now been resolved.
Start: Fri, 3rd Feb 2012 11:56
Clear: Fri, 3rd Feb 2012 13:51
Edited: Fri, 3rd Feb 2012 13:52
Status: Up
Maintenance: None
We are currently experiencing issues with cPanel server rscp01.hosting.zen.net.uk.
Our engineers are investigating and further updates will be posted here when available.
Zen regret any inconvenience this may cause.
Start: Fri, 3rd Feb 2012 11:56
Update: Fri, 3rd Feb 2012 14:00
Edited: Fri, 3rd Feb 2012 11:56
Status: Partial
Maintenance: Emergency
Due to planned maintenance the following areas of the Zen website will be unavailable between 21:00 and 23:00 on Sunday 5th February 2012:
www.zen.co.uk
myaccount.zen.co.uk
order.zen.co.uk
partner.zen.co.uk
partner2.zen.co.uk
portal.zen.co.uk
secure.zen.co.uk
We apologise for any inconvenience this may cause.
Start: Sun, 5th Feb 2012 21:00
End: Sun, 5th Feb 2012 23:00
Edited: Fri, 3rd Feb 2012 11:54
Status: Outage
Maintenance: Planned
Maintenance has been rescheduled for 08/02/2012 at 23:55 - 09/02/2012 06:00.
Zen regret any inconvenience this may cause.
Start: Thu, 2nd Feb 2012 23:55
End: Fri, 3rd Feb 2012 06:00
Clear: Fri, 3rd Feb 2012 06:09
Edited: Fri, 3rd Feb 2012 06:09
Status: Up
Maintenance: None
