Non-profit programs that produce high impact are not necessarily the outcome of efficient management, argues Jan Masaoka.

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Hi Mark,

We previously used some software to build a user manual for our database. Now we are looking for something better to write our handbook, preferably online rather than the old printed format. Do you know what organisations and academics use for this sort of thing?

Software that arrives on a new PC can sap its performance and storage quota from the minute you switch on. IB looks at quick clean up tools for new and old PCs alike.

Profiling is no longer the sole dominion of forensic psychologists and nosey employers.