Support Contract

A standard support contract provides a hardware fix or replacement service. All parts are covered by on-site attendance normally within 8 working hours. In addition, a telephone hotline service is provided for software problems and advice.

We believe our hotline service is the best there is in terms of breadth of the knowledge and speed of response. On average, over 50% of hotline questions we received in 1999 were solved straight away, with answers or a work-around for the rest within one day.

Our contracts are simple and straightforward, with no small print. Please ask us to provide a quote and sample contract.

Dial-in support

We encourage clients with networks to enable a dial-in connection via broadband (or alternatively a modem) so we can provide dial-in support and connect to your network and software remotely. This method gives you faster support and reduces the time your staff spends on hotline phone calls. There is no extra charge for dial-in support.

If you would like to talk to us about a new support contract, please contact our sales team:

Sales Team

For sales, quotes, orders, progress...
phone (020) 7793 0395
email sales@coopsys.net
fax (020) 7735 6472
Send us an email fax

If you already have a contract and need technical help, please contact technical support:

Technical Team

For technical help (if you have an active support contract)...
phone (020) 7793 0395
email support@coopsys.net
fax (020) 7735 6472
Send us an email fax