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| I n f o B u l l e t i n |
| coopsys .net |
November 2004 |
| IB |
In this issue:
IT Environmental Policy, Total Cost of Ownership, Email etiquette, Recycling new schemes, Green storage technology
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| **** NewsBytes **** NewsBytes **** NewsBytes **** |
| Hotmail cools off |
Microsoft has had to end free access to its well-known web-based mail service, Hotmail, due to an increase in attacks from spammers via simple scripts. From April 2005, new subscribers will have to pay a US$19.95 subscription for Hotmail Plus or US$99.95 a year for an MSN Premium account. The underlying WebDAV protocol that allowed only Microsoft Outlook or Outlook Express users to access their mail has been the weak link. Earlier in June, Microsoft upped the standard Hotmail inbox capacity by 125 times in a bid to win mailbox account wars against competitors like Yahoo!.
Acknowledgements: Tony Weeks
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| A database too far? |
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Nearly three quarters of non-profit organisations are not using a single database to manage their crucial donors and supporters. So says an informal survey by software service provider Kintera® Inc., which goes on to highlight a widespread lack of effective data management in the sector. The poll, entitled "How many online databases does your nonprofit use to store donor/supporter contact information?" revealed that around half the 250 responders employed 2 or more databases to store
donor and supporter information for online use.
www.kintera.com
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| Windows NT - Now Terminating |
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End of the line for 'New Technology', the Windows operating system that spawned Microsoft's "professional" line of platforms. Their support for the Windows NT4 Server range will cease on 31st December 2004 and hence, from the beginning of 2005, so will ours.
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| Free Secure IT Forum event |
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The Secure IT Forum is about to return for its 6th time at The Barbican, London. A silver service lunch is provided on both days of the event (15-16 November 2004) and combines keynote sessions, in-depth workshop sessions, case studies and practical round tables meetings with the aim of addressing IT security needs and meeting solution providers. Contact: Shelley Cook, Project Director 020 7779 8931.
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| Intel heats up |
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Intel's latest fast-clocking processors run so hot compared to earlier chips that special cooling hardware is needed. Worse, they don't even offer a huge performance gain over predecessors. So much so in fact, that the chip giant has dumped plans to ship its much-delayed 4GHz Pentium microprocessor in favour of ploughing effort into more effective methods of boosting real processor performance than sheer raw MHz speed counts.
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| All WAVE together |
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The digital media collaboration event, WAVE, covering web, audio and video conferencing and collaboration converges on Olympia during 17-18 November. With an extensive free conference programme, speakers include European Space Agency, London Grid for Learning, Pfizer, World Bank and sessions from Cisco, MCI, Microsoft, Polycom, Tandberg, Wainhouse Research and WebEx. www.wave-conferencing.com/home/
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| £20K for Britain’s oldest HP LaserJet |
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Hewlett Packard is celebrating its 20th anniversary of HP LaserJet printing with a special prize - a £20,000 voucher. The lucky winner will be the owner of Britain’s oldest working HP LaserJet and, with their reputation of 'hanging on to things that last', there's a good chance that the individual will be lurking somewhere in the UK not-for-profit sector! The prize covers new HP imaging and printing equipment, such as colour LaserJets, mobile printers
and projectors. To enter your HP LaserJet, you'll need the model number on your printer, but don't wait another 20 years to dust it down though - the oldest HP LaserJet competition ends on 30th November.
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| DPA accreditation |
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For protection of not only your systems, but also your confidential data, Co-Operative Systems is now fully accredited under the Data Protection Act. Read full details of our registration, no Z8698929.
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^ Back to contents ^
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1. Towards an IT Environmental Policy
With global warming climbing up the agenda, it behoves all of us to minimise our environmental impact on the IT front.
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Although Co-Operative Systems has not strictly pursued a defined environmental policy, we are putting one together. This comes partly from our realisation that we already apply a number of small efforts everyday towards preventing both landfill and consumption of non-renewable resources, these being unsustainable side-effects from the fallout of today's computer industry.
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By the year 2005, one computer will become obsolete for every new one put on the market.
The average 14-inch monitor uses a Cathode Ray Tube that contains an estimated 4-8 pounds of lead.
(Source: US NSC Study)
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These measures include :
Re-Use
- Upgrading or repairing existing clients' computer equipment where feasible
- Suggesting alternatives in place of disposal, like passing on equipment to staff for re-use at home or in other organisations
- Auctioning off left-over working parts at reputable auctions (someone else can always use what you don't want)
- Maintaining contacts with smaller firms where the possibility of re-use exists
Recycling
- Putting clients in touch with computer recycling organisations
- Following and encouraging recycling initiatives, like EU regulations that require manufacturers to take back and decommission their own products.
- Alerting InfoBulletin readers about new recycling schemes (see Contacts below)
As a major Dell and HP vendor, we are glad to see large firms like these complying with new environmental directives and even running their own schemes.
In the mid 1990s, computer manufacturer Acer launched a range of PCs produced largely a small variety of plastics (rather than a large number of difficult-to-recycle materials), with the plastics clearly coded by type so they could recycled at the end of their life. Additional benefits were that these PCs were some of the first that needed no tools to open the case.
InfoBulletin has covered PC recycling on several occasions and continues to do so because the area remains 'faddy', with new organisations frequently appearing and then failing due to lack of organisation or funding.
These articles are available in the Subject Index at: www.coopsys.net/ibindex.htm or by using the search engine to find more recycling entries.
Contacts
Search for more information we have covered on recycling.
-IB-
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2. What is Total Cost of Ownership?
What You See Is Not What You Get
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It's about the big picture
Remember the last time you waited what seemed like aeons in the queue at the supermarket checkout for someone else ahead of you?
It was probably because either :
- the stock control system didn't register a price, so the operator had to insist on calling a supervisor (supermarkets can now rarely sell you something without accounting for it in stock inventories) or
- all the reduced price labels had to be peeled off and the items typed in manually.
In each respective case, the supermarket gains valuable stock flow information or the customer in question saves money, but there's a time penalty for everyone else in the queue.
Trivial example perhaps, but so it goes with TCO - the Total Cost of Ownership.
The total cost of owning a PC
Most of us can relate to the idea of buying a cheap brand of PC that degrades into retirement or expires much sooner than a reputable make.
Spending hours coaxing a waning bit of hardware back into life is something that far too many people have experience of and it's only because they don't count the cost of their own labour, often spent fruitlessly, that there's no realisation that the 'cheap' PC ends up with an overhead to the value of its original price tag.
Just 1 hour a week spent 'fiddling' could easily cost £500 - as much as the PC purchase price in the first year.
However, aside from the human investment in sheer hours, there's a much wider impact. Emissions ...
What is TCO'99?
With its beginnings in the 90s as a means for curbing unknown levels of radiation emitted by displays, TCO'99 became a standard reference for low monitor emissions.
Nowadays, 50% of monitors worldwide are TCO-approved badge.
However, successive TCO standards have continued to encompass further areas of interest to purchasers, such as picture quality and colour reproduction, as well as low energy consumption and safe usage. Moreover, the complete lifecycle is now under consideration, such that the TCO'03 standard guarantees environmental excellence regarding the emission of environmentally hazardous substances during manufacture and recycling.
TCO sets the world’s toughest standards to create environmentally and employee-friendly offices. Its remit is fast extending, not just across IT equipment but into all areas of office life, from office furniture and flooring to mobile phones and lighting.
Contacts
-IB-
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3. Email etiquette: right on or write-off?
At work, we are still bombarding each other with pointless, poorly-structured and irrelevant mail, to the extent that it represents as much of daily hindrance as spam from outside the organisation. Move towards a more polite and focused email environment with these top tips.
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If one ever doubted the central rôle that email has asserted in our organisations, then we can all bear witness to the fact that it is one of the few applications that newcomers are introduced to; we just take it for granted. What's more, our use and abuse of email shows. How did we get to this state?
The naughty 90s
Until the 1990s, the paper office memo ruled the roost with its boxes for "From", "To", "Subject" and "Message Body" which subsequently set the standard fields for email headers that we are familiar with now.
The tight format of the memo and also the fact that its compilation (namely word processing, printing, copying and distribution) took quite a while meant that only the brave middle managers with confident messages to disperse took to the medium. With responsibility and accountability being a key item on the job description of these early 'publishers', this group was keenly aware of the potential backlash from a poorly-worded memo or an ambiguous restructuring announcement.
Enter Email - the 'killer application' of the 90s.
Suddenly every keyboard-worthy employee - from maintenance workers to board level - was empowered with the capability to deliver person-to-person messages, critically slicing through the old memo compilation procedure and broadcasting their tomes faster than you could say "photocopier queue".
However, what was also stripped away in the same process was accountability. That beautiful, big message body space placed no A4-size limits on what the sender could say. and its virtual digital format seemed to be unverifiable, after all, anyone could surely reconstruct a fake digital message so it was easy to refute a message sent in the heat of the moment.
Tech note: We are older and more computer-literate now, but right from the very beginning all messages were tagged with unique electronic identifiers (Message Ids) and hidden headers, it's just that very few people understood their significance and use.
This new-found freedom wasn't restricted to internal conversations of course.
Much of the reason for email's success was that it was a natural 'play medium'; essentially you could chat to mates during office hours and this strong interest encouraged users to experiment and learn the new email client software.
Cliquey groups formed and the circulation of jokes and other work-distractions quickly cropped up as a kind of currency for membership to informal clubs who traded work secrets, myths and rumours. Groups could encompass many workers in remote offices and allowed them to sympathise on the common pains of office life as well as discussing passions and hobbies, all while being apparently glued to their instrument of work, the office computer.
The noughties
Following Year 2000 (seems like a century away now!) with its widespread predictions of PC and network meltdown all from the lack of 2 digits, everyone started taking computing, and digital messaging, a lot more seriously. This was due in no small part to the fact many large companies and quite a few small ones had just spent an awful lot of money on new computers and weren't going to suffer their shiny new acquisitions being exploited chat rooms quite as liberally.
Moreover, with key cases of confidential leaks occurring via email beginning to hit headlines, all sorts of organisations woke up to their lack of an in-house email policy, or indeed any sort of restraining conditions on the behaviour of employees when it came bad-mouthing and whistle-blowing in the digital messaging arena.
Whose email is it anyway?
The resulting privacy debate was put on the boil by the clash of:
- 1998 Data Protection Act (then DPA),
- the Human Rights Act (HRA) and
- the Regulation of Investigatory Powers Act (RIPA).
At that time, these conflicting Acts translated respectively for workplaces broadly as:
- companies must not abuse your personal information;
- a company email address belongs to the employee;
- the government have a right to inspect all emails if it deems necessary.
Inevitably a whole series of counter claims about whose information it was that was being circulated and/or abused followed, as well as some amendments to all three Acts, but most companies, logically enough, clamped down with contractual clauses to protect their own security and confidentiality. Messaging had grown up and the email policy was born.
Have a goof day
Here are a few pointers for getting your message across without boring or enraging your recipients.
Not an exhaustive list!
- Improperly (ad)dressed?
As we are so often reminded by the Post Office/Royal Mail/Consignia (in their continuingly changing guises) - Are you addressing properly? For a new email in Outlook, this is simply achieved by matching against your existing address books by pulling down:
To change what your addresses are matched against, pull down: Tools | Services | Addressing
- Put yourself in the recipient's shoes/chair
Appropriate subject fields for them will help. Headings like "stuff" look really crass inside a work context.
- Good reply, but gets ignored
Replying to a previous message subject (say "Catalogue entries") with a totally different context (say "Interview candidates") because it happened to be something you thought of (might as well ask them about this while I'm writing, sort of thing) stands a good chance of being ignored by your reader, who thinks !OK I'm done with reading about catalogue entries, no more please!.
- 3 words that mean so much: "Thanks very much"
Even if you don't go so far as to announce your gratitude publicly for Smyth's generous offer to order more paper clips, size medium, at least acknowledging their message help keeps the flow of organisational co-operation alive.
- "It-itis"! People lose sense of what you're saying
Don't use "it" all the time, particularly when talking about several people or documents or projects within the same message. Spelling 'it' out saves time in the long run, especially when looking back on a correspondence. What on earth was 'it' all about?
- Verbosity loses readers
'It's Rapper Ronnie again'. don't fire off emails to a whole group all the time
- Short and snappy is better than long and dull
Long emails don't work unless the reader is expecting one; more than a paragraph gets skipped. The "Phew! I'll leave this tome until another later."
- Speak plainly
Leave the illuminated text stuff to the monks. Write the message body in plain text to get messages across clearly. (Outlook menu: Format | Plain text). If you must use fancy text styles, put them in an attachment. Formats like Word, RTF, HTML, PDF, etc, do the job commendably.
Lowest-common-denominator plain text is readable by everyone who has email and by the time your precious tome has been forwarded several times, the formatting well may be garbled leading to an unsightly message - readable but only just. Chances are, the person who most needs to read your message won't be able to read the one that's urgent!
- Is there an echo here?
Sometimes there should be! Do echo back the last conversation if you think the reader needs it. Again most email clients have options to automate this or prompt you on the fly.
Find a happy compromise. Too much echoed conversation hogs the email bandwidth as well as everyone's inbox storage.
- Say "Hi"
Do address people (eg "Hi Sheila & campaigns group ...,"). This may seem unnecessary for short dialogues with one person, but when more involved debates circulate around whole departments or groups, it's a darn sight easier to unravel who said what.
Conversely, do signoff with at least your name if conversations are likely to be echoed back. Don't always leave it down to your automatic signature where there's a danger that the signature is too formal or will be added at the end of the whole discussion.
- Collaborative editing
"I think paragraph 3a, second sentence, 'continuously assessment' should be changed to ...."
People always get lured get into this kind ad-hoc editing-over-email situation by surprise. The alternative of pasting in your complete edited paragraph is no better as the author has to trawl through and find where your edits vary from the original.
Various collaboration tools do this much better and even Word has its own change-tracking facility.
- Errror corretcion
If your email client doesn't have a spell checker, dump it. If it does, set it to auto-check when you send. No brainer.
- Say it with .... speech
Does what you are trying to say really need a short verbal dialogue? The phone could be a better medium, typically for scheduling meetings.
However, if that's impossible, you can make life easier for your correspondents. Better than "Should we meet up?" is "Want to meet? I can do Tue am or Wed pm. Please choose one or give alternatives." It all moves the dialogue forward.
Above all, be forgiving
It's the 'email era' in this particular bit of human history, but don't assume that everyone takes naturally to writing and keyboards.
Some folk are better 'talkers' or 'gesticulators' than typers; the slowness of the written medium can cramp their style. Allow your consideration to extend beyond the edge of your typing area.
Contacts
-IB-
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4. Recycling does compute: new schemes
The Waste Electrical and Electronic Equipment (WEEE) Directive comes into force in August 2005, ushering in a new 'one-in, one out' era for computer equipment and the like.
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WEEE ... !
When the WEEE Directive does take effect, retailers and manufacturers will have to take back such goods on a like-for-like basis upon the sale of new ones and arrange for WEEE-approved disposal or recycling.
Unfortunately the vast proportion of those who will be in this position of responsibility are precisely the ones who are least aware of the Summer 2005 deadline.
Reassuring then to hear that firms like HP and, last month, Dell, are ahead of the game with the launch of their own recycling schemes.
Both are operating a no-cost recycling scheme for old hardware when you buy a new item - 'one in, one out'.
Dell
Dell is one of the first to offer a free computer recycling scheme in the UK, as well as recycling equipment as charitable donations.
Upon purchase a new Dell computer, Dell aims to take care of the old one by collection within 5 business days and delivery to recycling partners at no cost, though the owner must provide packaging. Alternatively they may be re-used by donation to the National Cristina Foundation, that provides computer solutions to people with disabilities or who are at risk or economically-disadvantaged.
Consumers can recycle up to 31Kilograms by weight per box through Dell Recycling, including desktops computers, mini-towers, notebooks, keyboards, mice, monitors (both CRT and LCD), PDAs and scanners, as well as most printer types. Computers and monitors have to be boxed up as separate items.
Whither the parts?
Dell's recycling partners disassemble and sort the material into its raw components, like steel, copper, glass and plastic, for them to be re-used as new products or environmentally-friendly disposal.
The main benefits are landfill reduction and minimising the UK's consumption of new raw materials in manufacturing industries.
| At least a million tonnes of UK domestic and commercial electronic waste equipment is discarded every year ... and it's growing by around 4 to 8% per year |
Dell's survey reveals there is much to be done: 70 per cent of those surveyed failed to recycle their laser toner cartridges - mainly because they didn't know it was possible - and nearly three-quarters said they would donate their old computer to charity, but 52 per cent didn't know they could.
Furthermore, almost 10 per cent of British households currently risk prosecution by dumping
their old computer hardware in their domestic wheelie bins.
Recover and resell
For larger businesses, Dell's Asset Recovery Scheme (ARS) even offers guaranteed buy-back options so that some value for customers is recovered from equipment that has resale value, as well as removing tags and labels and overwriting hard discs for customer confidentiality.
Recycling is the fallback option where kit has no resale value.
Dell also produce the necessary certification and documentation a company needs to show they have complied with WEEE.
www.dell.co.uk/recycling
Hewlett-Packard
Via its Planet Partners™ recycling service, HP provides an easy way to recycle any manufacture of computer equipment or its own HP printing consumables.
Once again, returned products are reused, recycled (by conversion into raw materials for other industrial uses) or disposed in a responsible manner.
HP's take back service www.hp.com/hpinfo/globalcitizenship/environment/uk/uk.pdf collects the equipment from the front door or goods exit of your organisation for recycling.
Their "take-back" scheme is implemented through carriers and the procedure is laid out clearly on the web site, providing forms to list the equipment to be recycled and allowing the ordering of boxes to package up used printer supplies, like laser and inkjet cartridges.
HP return and recycling within the UK
Contacts
-IB-
Acknowledgements: Tony Weeks, Matt Whipp
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5. The greenest storage technology yet: good ol' paper
A blu-ray of light for green computing
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This Autumn, Sony announced it would be adopting its Blu-ray Disc ROM (BD-ROM) format for next-generation computer entertainment consoles of PlayStation®, the eventual PlayStation®2 successor.
This will be a shot in the arm, not just for its new optical storage technology (branded 'Blu-ray'), but also for those campaigners keen to see computing clean up its environment-polluting practices.
Optical Storage: looks good on paper
That's because the innovative storage medium, a product of Sony's joint venture with TOPPAN Printing Co. Ltd, is not made using scarce resources like aluminium or potentially polluting ones like plastic - it's 51% paper.
There are other beneficial side effects too, aside from environmental ones.
The first disc under development has a capacity of 25GB - over 5 times that of conventional 4.7GB DVDs currently used for recording films, television and large data archives. The Blu-ray disc thus allows for more than 2 hours of high-definition program recording.
Don't wipe - Shred instead
Today, fanatical 'burner's of CDs and DVDs use sophisticated programs like 'Nero' to wipe and re-use their collections of plastic discs and a full CD wipe can take up to 20 minutes.
Tomorrow, they could be just be bunging their paper discs in the shredder!
As Hideaki Kawai, Managing Director, Head of Corporate R&D Division, TOPPAN Co., Ltd comments: "Since a paper disc can be cut by scissors easily, it is simple to preserve data security when disposing of the disc".
| The free CD curse |
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AOL - Another Object for Landfill?
AOL has become notorious for its free disc giveaways, imploring you to sign up with their Internet services. Their appearance in or attached to magazines, popping through the letter box or cluttering up the documentation of newly-purchased PC has attained a kind of common nuisance status.
The shame is, most of these AOL discs end up in the bin causing not just frustration but landfill.
People began using them as Frisbees or vanity mirrors and of course there are the ubiquitous CD coasters - some cunning souls even make a 'coaster business' out of it!
Then there appeared collectors (Lydia's AOL Disk Collection), the serious collectors ( memorabilia museum) the weird "Things to do with AOL CDs" type sites (Room dividers for hamsters anyone?) and surely the most bizarre of all - Martyn Arnold's CD as angle grinder project and body armour test!
Finally, moving from the crazed to the irate, people started campaigns, with www.nomoreaolcds.com/ aiming to rack up a record million.
In fairness, Netscape and Earthlink came in for similar criticism for free CD distributions.
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Vinyl plus plastic equals paper?
Collectors of old 12-inch vinyl music records covet their finds as much for the artistic sleeve designs as for the music in the spiral grooves. Combine that with a better-than-DVD storage capacity and make it paper-based and you have a medium-designer's dream: huge recording time and a printable surfaces for labelling.
This fact is clearly not lost on the marketers in publishing and printing company TOPPAN, since global optical disc production currently accounts for around 20 billion units per year and optical disc technology is on the uptake.
More pixels per penny
Whatever you want to store on optical discs - be it photos, music, videos or even boring old documents - you are likely to get increasingly better value out of Blu-ray paper discs.
Since there is basically less "raw material used per unit of information" on such large capacity storage media, disc unit prices are bound to fall.
Perhaps one day we'll even see Blu-ray Discs printed on the side of cereal packets!
Contacts
-IB-
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6. Redundant kit
It may seem like yesterday that the HP Laserjet IV printer in the corner was installed, in fact it was over 10 years ago!
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Like old yoghurts lurking in the back of the fridge, some organisations may have old kit for which parts are not available, has limited functionality and slow performance, but is nevertheless still being used for mission critical functions!
This is a list of equipment that is well past its 'sell-by' date.
| Redundant Desktop PCs |
| Manufacturer |
Model |
All manufacturers with these processors |
- Pentium 1
- Pentium II
- Pentium III
- Celeron
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| Redundant Laptop PCs |
| Manufacturer |
Model |
| Dell |
- Latitude 7000 and earlier
- Other - discretionary, dependent on model history
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| Compaq |
Armada
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| Redundant Printers |
| Manufacturer |
Model |
| Hewlett-Packard (HP) |
Lasers
- HP III
- HP IV
- 4MV
- 4L
- 5L
- 6P
- 2100
- 4000
- 4050
- 4500
- 5000
- 8000
- 8500
Deskjet
- 540
- 690
- 690C
- 710C
- 895
- 1120C
- 2500C
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| Redundant Servers |
| Manufacturer |
Model |
| Compaq Proliant
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| Dell |
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| Redundant Uninterruptible Power Supplies |
| Manufacturer |
Model |
| APC UPS |
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| Redundant Hubs |
| Manufacturer |
Model |
| All manufacturers |
All hubs, 10-speed models only |
| Redundant Communication Devices |
| Manufacturer |
Model |
| All manufacturers |
All ISDN modems and ISDN cards |
Contacts
- If you have equipment in any of the categories above, please contact us to review support.
-IB-
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Clicks of the Trade - show a public contact list in your address book
--- Quick tips for happier clicks! ---
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Found some really useful addresses in that organisation-wide public folder?
But they don't appear in your own Outlook address book.
Here's how to make it happen:
- Go to the Public Folder and right-click the one you want to pull up
- Select Properties, then Outlook Address book tab
- Tick "Show this folder as an email address book" and click OK
The only stipulation here is that must be able to view the relevant Public Folder them in the first place, ie have sufficient network rights.
The same technique applies to your personal Contacts folders, but most enquiries tend to centre on accessing public ones.
** try it now **
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-IB-
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Overview of InfoBulletin
InfoBulletin is written and published by Co-Operative Systems and contains Information Technology tips that we come across during everyday research and support activities and which may be useful in improving your IT operations, either internally or on the Internet.
Opinions expressed within InfoBulletin do not necessarily represent the views of Co-Operative Systems.
E&OE
Viewing IB
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We hope you found InfoBulletin useful! If you would like to comment on any of the articles or request particular subjects to be covered, mail us here.
CO-OPERATIVE SYSTEMS
Interpreting Information Technology
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