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| I n f o B u l l e t i n |
| coopsys .net |
January 2004 |
| IB |
In this issue:
Content Management experience, Animated appeals, Warranties, Passwords - soft target
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| pro |
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| **** NewsBytes **** NewsBytes **** NewsBytes **** |
| Slightly-less-broad band |
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Since the "broad" in broadband was reclassified to include anything upwards of 128Kbps, not just the standard download speed of 512Kbps, companies have been vying to offer various alternative strains for those who don't want to fork out £20 to £30 a month. The Holy Grail has been the £15/month users who remain on Anytime dial-up contracts and two contenders have recently almost made those obsolete, with Tiscali offering a 150Kbps service for £15.99 and Gio Internet's 256Kbps for £16.95. Metronet's full broadband £11.75 service remains, although this is contingent on how much data you download.
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| LCD: Low Costs Disappearing |
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If you haven't upgraded to cheaper-running LCD screens yet, bargain time may be running out. Factory costs of low-end screens have increased and will ripple through to consumers. The cause is partly a surge in notebook PCs but also in mid-size flat-panel TVs which soak up a large portion of LCD manufacturing output. Source: Digitimes.
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| Instant network storage |
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Iomega and 3Jtech have released disc drives that can be IP addressed on a network connection or via a USB port. Intended as plug-n-go Network Attached Storage devices, they are designed to add extra storage capacity quickly to small networks and come in capacities starting at 120 GigaBytes.
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| Intranet and Portal seminar |
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ICS Solutions Ltd are hosting a free seminar on Microsoft's intranet and portal tools, namely SharePoint Portal Server, Content Management Server and Visual Studio .NET. Aimed at IT decision-makers, it takes place at Microsoft's Thames Valley Park campus in Reading on 28th January. More details
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| A knight in virtual armour |
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Someone up there in the musty towers where New Year Honours are secretly divined and bestowed has finally discovered the existence of something called The Web. "And it seems to have been invented by one of our chaps too!", you can hear them declaim. "Perhaps this web-footed fellow should go on the list." Arise Sir Tim Berners-Lee - and not a decade too soon. More.
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| XP security clamp down |
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Service Pack 2 (SP2) for Microsoft's newest operating system, Windows XP, includes many enhancements suitable for small networked groups. Most notably on the security front the Internet Connection Firewall (ICF) will be finally turned on by default, making XP PCs better protected from the outset. Also featured are automatic configuration of wierless and peer-to-peer networking. Currently in beta testing, XP's SP2 is due out in April.
Details.
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^ Back to contents ^
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1. Content Management: the charity sector experience
A new Infoworks survey of not-for-profit sector organisations who decided to switch their web sites to a Content Management System (CMS) reveals the pleasures and pains of the process.
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Imagine running just one email account for your organisation. All incoming and outgoing messages are handed to a single person responsible for shaping their content and keeping the email system running.
Sounds ridiculous?
That's just about where we are now with the web site management for a typical organisation! Until now, the so-called webmaster fulfilled this central rôle, to the exclusion of hands-on content editing by all others - unless they had acquired the media and technical skills, as well as the trust to keep a site viable.
Low-cost CMS
In recent years, sophisticated applications for managing web content on a user-by-user basis have appeared, mostly written by larger companies, but the expense of such packages, both on the installation and training fronts, meant that only commercial enterprises with huge sites could justify the payback.
The last few months have seen the beginnings of more modestly-priced programs, which is why Content Management Systems (CMS) are becoming the hot issue in the voluntary and charity sector.
What's so great about CMS?
Very broadly, content management allows many people - rather than just one - to add or edit text and pictures on a web site without wrecking the whole structure. Some management systems even allow content to be submitted for review in the contributor/editor style hierarchy common among media publishers.
The main features you can expect to find are:
- Edit without using html
- Drive website from a database
- Separate content from presentation
- Separate author from publisher
- Manage creation, update and access
For a deeper explanation of how CMS works, read our InfoBulletin three-parter beginning September 2003, which illustrates the concepts with a typical charity sector example.
What is Content?
The type of content you are likely to be publishing could be:
News, articles, unstructured text and pictures, contacts, events
The charity sector experience
Infoworks, who provide solutions for web sites, databases and intranet applications, surveyed six organisations of varying sizes in the not-for-profit sector to discover their experiences with implementing a web CMS.
Let's see how they got on.
Why go for CMS?
Starting with the absolute basics, it was useful to record why these organisations chose to go down the route of what was, after all, a brand new concept for most of them. Among the reasons quoted were:
- Wanted multiple authors
- Wanted a bigger web site, therefore more difficult to manage
- Part of a web-centric move
- The possibility of 'self-updating' would reduce dependence on a single person
- Web content was always out of date
- Previous system/method couldn't cope
- Part of a wider re-vamp
- A company offered CMS
The Technologies
Two main technologies divide the CMS marketplace, each of them basically being a mechanism that allows a database (typically one that holds your content) to interact with a web site, thus rendering pages that are dynamic (changeable) as opposed to static ones that are just written like a document and left on the site.
Microsoft's Active Server Page (asp) underlies many CMS offerings, including its own CM Server which is built upon the newer .net version. You will usually need an Access or SQL database and the Internet Information Server (IIS) running on the server that hosts your site.
The open source rival is Personal Home Page (php) and is gaining popularity as it is relatively easy for developers to get to grips with. You will usually need a MySQL database and Apache Web Server running on the server that hosts your site. Alternatives are the Zope web application server written in Python programming language. Because they are open source, all of these utilities are freely available and consequently there are very few web hosters that do not support Apache.
Qualitative payback
So what did respondents rate as the 'business benefits' once their content management systems were in place and staff were getting accustomed?
The more web-centric of the organisations - espoused by one respondent's view that "The website is the organisation" - found that those originally responsible for web updates had a lot more time to themselves, in varying degrees, and shrugged off the mantle of 'update slave', although it's not clear that the impact of this new freedom rippled through to the consciousness of their colleagues!
| How long? How much ? |
| Organisation |
Time taken to implement |
Rough external costs |
| A (large) |
4 years |
£180K |
| B (large) |
18 months, part of a 2½ year overall project |
approx £100K of £1M total ICT revamp |
| C (medium-size) |
10 months |
£65K for suite of web applications |
| D (medium-size) |
approx 10 months from conception |
£20-£25K |
| E (small) |
3 months, 1 year after conception |
£19K |
| F (small) |
1 month, part of a 9 month project |
£4K CMS + £2K Training in £57K project |
Others noticed an increase in online sales and much more web activity in general, through being able to make the site fresher as more staff took part in its content.
With some apparent relief, one group found the whole exercise much easier than they had expected and were delighted to become more efficient at keeping their supporters up-to-date too.
Without exception, all of them found the experience "liberating". A paradigm shift typical of that experienced by those new to CMS is indicated by the quote "We used to have it [web site updating] all on one PC. Now it's secure and we can go anywhere and edit."
On the flip-side, 5 of the 6 surveyed found they were unable to update some aspects of their site design over which they had control before. This partly inevitable side-effect is a consequence of a move to "separating content from control" but that doesn't mean it's never fixable. The old methods of site design can still be combined with CMS as long designers have the experience to realise the impact of their alterations on the total site structure, especially when it comes to 'tinkering' with fundamentals like navigation.
Others complained about the loss of being able to give a direct address for links and unpleasant new encounters with frames! However, web page frames are no longer considered good design practice, so steer clear of them if you can.
Finally, and inescapably, some rebelled against the cost, though measuring this against the benefits you expect in the first place will make for an objective judgement. Broadly-speaking the larger or more complex your site, the higher the bill.
Would they do it all again?
Infoworks polled the representatives of each organisation for that 'executive summary' - the part that makes newcomers either go for it or stay away.
A resounding 6 out of 6 said "Yes"!
Furthermore, only one group said they would go down a different route by employing a now fairly standard combination of packages, namely Macromedia's Dreamweaver and Contribute.
Nevertheless, those asked chimed in with a raft of helpful tips:
- "Ask questions all along the way; how much? what can change?"
- "Costs in discussions are often small. In tenders, they're always high. Get real."
- "Ensure the supplier worked for similar organisations. Beware of their standard style."
- "Find a guru - don’t get bogged down in the legal side."
- "Microsoft is fine for a big organisation, but dauntingly complex for a smaller one.”
How to make it happen
The stages in bringing CMS into an organisation are laid out (extensively) below and are not dissimilar to other software projects, like a new database for example. However, smaller charities with simpler web sites will only need to a shorter time on elements like development and population.
- Conception
- Why do you need CMS? Initial design. Interaction. Budget setting.
- Specification
- Requirement definition. Design.
- Tender
- *Budgets. Contracts.
- Requirement Definition
- Extensive or minimal.
- Design
- *Who has access/ownership to the content? Type of content: text, pictures, audio, video, databases.
- Development
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- Population
- Pour the content into the new structure. *Large numbers of web pages?
- Test
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- Evaluation
- Does the CMS do what you expect?
- Training
- Ensure staff can fulfil their new web-related rôles.
- Go-live
- Make it public!
* These are typical problem areas that were experienced by some of those organisations who took part in the survey.
Key points are to be clear on are which elements the CMS supplier is responsible for and which elements you, the customer, will put in. After all, it is not like a first go at designing a web site, where a supplier may generate the whole thing for you.
As ever, though, one of central issues to tackle is a human one: Who is going to supply and modify the relevant content sections. Although, the answer can be derived to some extent from existing staff job responsibilities, it's ironically the precise area where CMS allows new editorial freedoms that can also be the most thorny to get to grips with in organisational terms.
Related articles
Web Content Management explained - a 3-part series:
Part 1, Part 2, Part 3
-IB-
Acknowledgements:
Stuart Lunn, Kate Mansell, Lawrence Griffiths - Infoworks
Bob Chase - Poptech
Bijal Shah - Legal Action Group
This article is copyright Infoworks©2003
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2. Co-Op gets windows, clients get extras
Co-Operative Systems upgrades to windows. New enlightenment heralds new initiatives.
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Likely to be the joke of the month so we thought we'd get in ahead of the rest of you!
Equipped with the latest "Windows" (Windows 2003 Server) but without "windows" (nothing to do with a window tax), Co-Op staff laboured like moles for years in a window-free space cut off from the outside world.
So feel free to make all those jokes about working in the dark, we've already cracked them!
The move to our new 'windows-enabled' building (see it here) will make for a spacier, lighter environment and accommodate the gentle growth in size of the company (and probably us desk-bound individuals too!) over the years.
To herald the change in premises, we have already started 3 new proactive initiatives to benefit customers :
- "SECURE in 2004"
2003 saw the whole IT industry having to react to waves of viruses, worms and hacking.
In response we are launching a major push this year to improve overall organisational IT system security and robustness for all our clients. This will include better protection from spam, viruses and hacking, together with timely remote control for service pack implementation and product upgrades. We are also putting in place better protection for PCs at homes, since these are increasingly becoming an extension to the main organisational infrastructure. If you think you would benefit from this, do contact us quoting "Secure in 2004".
- HOTTER Helpdesk
More support engineers on our helpdesk hotline, especially in the mornings when call rates rise. The initial feedback about the faster response from customers so far is "we like it!" Furthermore, response times are also being improved by ...
- PREDICTIVE Alerts
SYSTEM FAILURE? - we'll probably know before you do!
'Always-On' connectivity and better software is enabling us to set up by default automatic notification of clients' system problems. For instance, backup failure alerts can now be sent to our support team by email, highlighting any errors with the tape backup operation. That enables us to proactively log the support call for you and deal with the problem remotely, as well as send an engineer on site if needed. Such measures are being rolled out to clients who have taken up FM services. Such remote access systems are increasingly enabling us to deal with problems without clients calling or in many ways even realising.
"We're already on to it!"
-IB-
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3. Appeals to get animated
How long before you can employ a virtual 3D action hero (or whatever you fancy) to spearhead your funding appeal? Pie in the sky or just around the corner? Tony Weeks explains.
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Machinima - Animated Films Shot Live
Filmmakers are licking their lips in anticipation, actors are looking over their shoulders nervously, but what is causing such excitement in the film industry at the moment? It's a new technology called "Machinima" and it's going to be the next big thing!
Machini-what??
| Thin Ice by Mike Berry |
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Description: An eskimo tries to make a impression on the wild life. See what happens when something outwits him.
File size: 2 MBytes
Download from machinima.com or pictureshows.net.
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Machinima is a collection of different technologies all mixed together to produce one single new technology. It's an art form that has come out of nowhere.
A film produced using Machinima is an animated film, however it has a twist, it uses graphical techniques originally meant for computer games to produce its visuals - oh, and it's shot live!
By combining the techniques used in filmmaking, the flexibility of animation and the technology of 3D game engines, Machinima is becoming a very beneficial way to make movies.
Animation shot live, how is that possible?
Have you ever played or seen people playing a computer game over a network. Each person in the game uses their PC to control one character in the game, usually running about trying to shoot all other characters in the game. Each person is logged into a server that creates instant calculations so that everyone playing can see all the other characters in real-time in the game environment. Machinima uses this technique, but instead of shooting each other, the characters are actors in the scene, and the server is the camera, recording everything that happens in the game environment.
So there's not much range in the type of film you can make if the characters are all gun-crazed maniacs or monsters?
Not true.
In games such as the type mentioned above, the characters are divided into simple geometry, with a head, body, arms and legs. Each of these sections has a different texture over it, making the characters look individual.
So, one character has a green suit on, with a face with brown hair, and another character has a red suit on with blonde hair. They look different, but use the same model.
Now instead of covering your model with armour etc, like in the games, you can use game editors to create men in suits, or women in skirts (or the other way round!) - whatever characters you need in your film.
The same can be done with the game environment. Editors can be used to change the texture of the walls, ceilings and floors. So instead of castle walls in the background, you can have office blocks or houses, all depends on what textures you use.
This sounds like too much effort, why not just stick with traditional animation??
Machinima films are very cost efficient and time efficient.
Due to the fact that it is shot live in real-time, it's much faster to produce than a traditional animated movie. A one minute Machinima scene can be shot in real-time with all characters in the scene at once, but with an animation each characters has to be drawn with thousands of frames, and then placed together into the same scene. Just a half-hour cartoon can take up-to 9 months to create. This time saved alone can save up to 40% of costs.
But Hollywood films are shot live too. What are the benefits of Machinima over this method?
Machinima films can be produced by anyone with a home PC and an imagination. Hollywood films need millions to make, and even the "low-budget" movies need thousands to make, due to paying the actors, hiring the props, creating the sets and producing the special effects. But with Machinima it's a virtual world. Actors, sets and props are simply created on a computer.
Another major benefit of Machinima over traditional filmmaking is that with Machinima, anything in the shot can be edited after the scene has been created. Characters can be added, camera angles can be adjusted and animation can be fine-tuned. With traditional techniques, an entire cast and crew would have to be called back in order to shoot scenes again.
OK, but you've probably got to spend big on software to create such movies right?
It all depends on your reasons for making a Machinima movie.
If you are looking to create a movie that you will want to sell to other people, or charge people to watch then, yes, you have to purchase the right software. Director and MotionBuilder are a couple of suggested products, however you'd be looking at a few thousand pounds for these. So unless you are serious about making the movie then you may want to look at a few cheaper options.
Most Machinima movies are made using games, with their equivalent editors. Typical games to use are Unreal Tournament and Half-Life. They both come with tools you will need to make basic films, and cost less than £50 to buy for your PC.
Bet you never thought you'd be putting in a budget for games software!
So we can produce Pixar quality animation in half the time and a fraction of the cost?
Well not quite yet, but then Pixar are an Oscar winning animation company who are always raising the level of animation.
Machinima is still in the early stages of its life, so there are limits to the quality and detail of your movies. However, with the advances in computer hardware these days, Machinima is likely to get much closer in the coming years.
Check out the Thin Ice example highlighted here; this 60-second clip is only about 2MB in size. So a 30-second mini-feature starts being an email-able possibility.
Machinima is unlikely ever to completely replace traditional methods of making movies, whether Animation or Hollywood style, so actors can breathe easy, however it is very likely to become a medium of its own.
What's more, the personal appeal of such a medium would make it highly attractive in terms of getting involvement from your audience, be they funders, supporters, donors, subscribers or trustees.
Rating
Definitely a technology worth keeping an eye on.
Contacts
-IB-
Tony Weeks
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4. E-appeal: getting personal with your audience
Fundraising and campaigning in the future could soon move into the cyber age.
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Personal appeal
Imagine being able to talk one-to-one to your supporters and donors - individually and visually.
If your intended recipient accepts the video or audio stream you've linked them to, you'll have their immediate and undivided attention. More than you can say about most appeal and campaign mailshots.
With technologies like digital audio and video (see Machinima) becoming accessible, such campaigns - once considered lavish - come within your grasp.
CyberExtruder’s CyberX-3D accepts a 2D photo of your face and 'finds your face' to create a three dimensional character that could be included in a video game. Apply that technology to an appeal or advert and you've captured audience attention in a big way.
Who's watching?
Smartphones and PDAs took the notion of 'pervasive computing' further than any other technology last year, but it's the display screen component of those gadgets that made them attractive to consumers, piling more and detail into a small but readable space. You only have to look around any street at the number necks craned over mobile phone displays to see how absorbing they've become.
2004 is likely to see further leaps into the wearable display arena with early experiments developing into products, like the EyeTop portable video screen, a pair of high-tech sunglasses with a tiny built-in microdisplay so you can watch videos and the
Wristomo, the world's first commercial wristwatch-style Personal Handyphone System (PHS) mobile phone which can also browse some web pages.
Going organic
Also arriving in greater quantities are OLED (Organic Light Emitting Diode) displays, which are brighter, thinner and more colourful than LCDs, providing a wider viewing angle than traditional LCDs (Liquid Crystal Displays) and consume less power.
So wherever your visual appeals are headed, you can bet your viewers will be watching more avidly and more often.
Clipped speech
If the visual, animated end of the spectrum sounds like it's a long time coming yet (maybe), then consider what you can do with an audio-only approach. The explosion of digital music take-up, especially the MP3 format, in 2003 has made both the devices and the recording software more universal. Software that creates, cleans up and mixes music and words like that available from Magix eases the audio process hugely, and if it's just speech you're dealing with, then the MP3 format can be compressed down to around a quarter of the file size of that required by decent music quality.
With newer formats like MP3 Pro and Sony's Atrac compressing audio clips into ever smaller file sizes it becomes feasible to send wrapped up verbal appeals to your audience or, more efficiently, hyperlink them to an audio stream from your web site. Your soundtrack could include background music, interviews or feedback from campaigners in the field.
Thus an email to your supporters carrying a 30-second sound clip attachment might only be 50 KiloBytes in size - smaller than many digital still photos - and perhaps more compelling as a call to action traditional text.
Contacts
A Concise History of MP3, Ken Davies
-IB-
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5. Warranties: the rise and fall of the machines
Are standard computer warranties worthless?
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Old for old
Too many times times we have heard stories of people calling in their PC support only to find a replaced hard disc or whatever gets them right back to the point at which they bought the machine - working, but virtually empty! And since just about the first most people do is install some new applications like Microsoft Office, that's of limited help.
This old-style insurance is often bundled as standard with a machine but doesn't get you actually working again, so you still have to spend more cash or time putting it back together.
More worryingly, it appears that some companies may not honour guarantees to replace parts if they can't get hold of them, or even provide alternative kit.
New for old
At Co-Operative Systems, we don't just replace the hardware and restore from the original CD, but try to take you back where you were working just before it all went wrong.
Supporting the user, not just the hardware
Our (insurance) policy is thus get you, the user, up and running again, and our recent calculations on support contracts suggest the cost of this is somewhere between the amount you would spend on a daily newspaper to a weekly newspaper.
A real bargain!
This is the kind of backup that organisations - and increasingly those working from home - need. A typical scenario is that a PC has been loaded or upgraded with a new suite of office software - applications like word processing and spreadsheets - that are crucial for everyday use, and that are not covered by a traditional computer warranty because they were added later. The nature of a PC (remember it stands for "Personal Computer"?) is such that, with very few exceptions, we all modify them within a few hours of opening the box, effectively mutating them into bespoke systems.
While only a minority of users are equipped with the skills and time to repair or re-install their 'bespoke' setups, a full support service provides the only route to putting them back on the computing rails.
Contacts
Find out more about :
-IB-
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6. Top New Year resolutions
A few low-cost suggestions to start the new year with a fitter IT system.
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More help at hand. All the back issues just a click away
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- Do buy a new set of backup tapes
Most people don't bother to use the automatic tape rotation kindly provided backup software, so the first realisation is that they spend hours trying to fathom backup failures and it's simply that the tape is too worn to be used.
Get a spare tape set before you have to waste a lot of time.
- Upgrade old Windows98 operating systems to Windows2000
Microsoft support for their 1998 system has now officially ceased. That means intractable problems can never be solved.
Windows2000 has proved itself to be more stable and secure too.
- Do give old PCs a zippy new year!
You can upgrade PC memory all you like, but it won't talk to your server any faster if the data goes down the equivalent of two bean tins and and a piece of string! Check those network cards (NICs) and upgrade any old 10Mbps (10 mega bits per second) to 100Mbps for around a 10 times speed improvement. Even the best network cards are now a fifth the price of what they were. Contact us for quotes.
- Do secure and clean up client PCs
Keep out intruders! It's fairly easy to set up - here's how.
- Do replace your dial-up with broadband
You've heard of broadband by now, right? With good broadband deals at 'interim' speeds, the costs are becoming very similar to those of standard Anytime unmetered 56Kbps dial-ups. But
dialup is now too slow to keep Windows PCs safe. Microsoft's Windows critical security updates can run into tens of MegaBytes, taking hours to download - put that towards your first month's ADSL payment.
- Do buy a spare hub or switch replacement as a spare
Wired networks are still the most important.
Losing your main hub or switch will bring down your whole network in a few nanoseconds, but a small spare will give you breathing time to reinstate essential services like printing and email.
A hub or switch replacement can cost as little £30 and makes an indispensable backup or can be employed to network a small room quickly, say for a seminar or tutorial.
- Do look after your old laser printer
Give your HP laser printer a quick clean without even opening it!
All you need is a clean sheet of paper.
While you're there print a status page (see its manual) to see if it will soon be time for a major overhaul - usually when a printer nears 200,000 printed pages.
- Focus on one IT problem
Problems? Pick the most important one to solve - and do it well.
Do give yourself a feelgood factor!
- Do keep reading InfoBulletin
Look out for tips, tricks and major new IT changes for the not-for-profit sector.
-IB-
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7. Passwords - soft target, simple solution
How to use passwords securely without making it tortuous.
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The days of being soft on passwords - like "password" etc are over - as are easily guessable ones, eg first name, surname, hubby's name and so on.
Easy passwords make you vulnerable to remote hacking as networks are increasingly permanently connected to the internet via 'Always-On' broadband.
The better ones contain capital letters and/or numbers and are at least 7 characters long.
But the real trick is drumming up you favourite themes (books, films, games) as aid-memoir to make those hack-proof codes easy to remember.
Read our guides for simple solutions:
Contacts
Learn more about passwords and security.
-IB-
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8. Clicks of the Trade - Resend an email
--- Quick tips for happier clicks! ---
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How to make it happen
Forwarding your own messages looks ugly and makes it confusing for readers to open.
You want to resend a message and guarantee that it's identical to the first time it was sent.
But the "Resend" facility is already there!
In Outlook,
- go to the Sent items folder
- open the sent message
- pull down | Actions | Resend This Message
In Pegasus Mail,
- go to the folder where you kept outgoing copies, eg Copyself
- right-click the message and select "Resend this message"
** try it now **
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-IB-
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Overview of InfoBulletin
InfoBulletin is written and published by Co-Operative Systems and contains Information Technology tips that we come across during everyday research and support activities and which may be useful in improving your IT operations, either internally or on the Internet.
E&OE
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CO-OPERATIVE SYSTEMS
Interpreting Information Technology
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