CONTENTS *** NewsBytes *** Office 14 leaves the building Mass mailing newsletters made easy The last word on paper The Windows update trade-off Operation Red Box Q&A: Enable Outlook pictures for safe senders Clicks of the Trade - Disable Word's Reading Layout

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*** NewsBytes ***
Donate your 'bum raps' to charity Did you know that average CD only gets fully played 8 times? Or that the value of music CDs thrown each year away in the UK could run 152 hospital beds? musicMagpie buys your old unwanted CDs and DVDs in return for cash. By typing in the barcode at the site, you can get an estimate. So why not turn those unwanted DVD games and Christmas CDs into a donation for you favourite charity. Three's company for Skype Those with Skype phones attached to network mobile operator 3 can now make international calls using their SkypeOut minutes, a hefty saving. Being able to use their mobile to walk and talk internationally, just as they would with their desktop Skype software brings the cost of a call down to, say, just over 1p a minute for calls to the US, bypassing the operator analogue service completely. 3 are clearly trading off the likely loss of revenue in analogue calls made internationally in favour of stimulating the uptake in their broadband services to generate new revenue. You'll Never Work Alone ... with this advisory guide from the HSE, which tells you everything you need to know about managing the solitary working life safely, from fire precautions, sudden illness, lack of contact, workplace accidents and training to avoid panic to working with explosives and fumigation. The HSE's Working Alone In Safety guide (INDG-73) is an invaluable check list for supervisors, shift workers, remote workers and part-timers for the coming year. Google's Android to become OS? Recent monitoring of web statistics has led to speculations that staff at Google may be developing an operating system to follow on its Android mobile phone platform. Net Applications, which employs software to sense thousands of web sites, has detected that a third of Google.com visitors had removed the code portion that reveals their operating system during a visit, reports internetnews.com. Having eliminated the use of proxy servers as a cause, other analysts have proposed that Google.com is internally testing "the Android concept expanded to a PC".	WiMAX-ready notebooks released Following the establishment of a standard logo for mobile-broadband-enabled notebooks, both Acer and Lenovo have been quick to launch notebook computers with broadband up-and-running out of the box. Previously only available to residents of Baltimore on the Sprint network, Lenovo's Thinkpad X301 is now available as a built-in 30-day trial with Vodafone. Open ID, nearly OpenID is a system that's been around for over a year now and allows you to use a single digital identity across the whole of the Internet. Think of it in the same vein as the Verified by Visa scheme for credit card holders and it's easy to see how much of a relief the idea is to those struggling to remember passwords. Fortunately for them, they can use it right now on around 10,000 web sites at present. Both Google and Microsoft were early supporters of OpenID and both have announced they are implementing OpenID technology in 2009, but the biggest leap still remains in that neither are accepting other OpenID credentials to login to their own services. Light goes on, light goes off Boston University researchers hope one day to provide the technology for turning our room and street lamps into the equivalent of wireless access points. Just as we whip out old inefficient incandescent bulbs from our light fittings and replace them with compact low energy bulbs, the next transition to LED lighting is already upon us, at which point it becomes possible to send data through the same visible-light LEDs by switching them on and off rapidly to create a data network, yet at a flicker rate imperceptible to human eyes. Thomas Little, lead professor at the Smart Lighting Center in Boston University imagines it may provide opportunities for "ubiquitous computing and sensor networks" with traditional lighting vendors entering the telecoms business. 60Mbps broadband on smartphone Smartphone maker LG hit a top download speed of 60Megabits per second during test at its research labs in Korea. The 60M down/20M up was achieved on the world's first 3GPP Long Term Evolution chip (LTE being the '4G' successor to 3G), in a Windows Mobile device, a technology potentially capable of maximal 100Mbps downloads and 50Mbps uploads for smartphones, light years beyond Britain's current maximum of 7.6Mbps.
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	1. Office 14 leaves the building "We wanted to do more than put 'docs and spreadsheets' on the Web." In a single sentence, Microsoft's Chief Software Architect, Ray Ozzie, took a swipe at Google's apps-for-the-web strategy, and declared they're having a slice of the action. A Microsoft-sized slice.
Help at hand. Back issues just a click away	Ray Ozzie: "This is Office without walls" With a marketing punch as big as that of the Big MS, you would think there couldn't be a single soul left on the planet who isn't aware Microsoft's two biggest products: Windows and Office. Surprisingly, there are indeed many such souls out there, even among those who use a Windows PC every day, and who remain blissfully ignorant of the distinctions between an operating system and an office suite, but even they are dimly aware that the number and letter changes on the end of those product names signify The Next Big Thing is coming. This year then, being an odd number, heralds 'Office 2009', aka Office 14, for the present at least; the possibility of 'Office 13' succeeding Office 12 (which was eventually Office 2007) seems to have been skipped perhaps due to some sort of universal superstition. So while the first expectations were that early 2009 would mark the next Office release, it now appears that Office 14 will see the light of day in late 2009/early 2010, potentially making a coincidental release with Windows 7, just to confuse matters. Flying ribbons As far back as 2006, Microsoft declared its intentions to create role-based versions of the Office suite, customised for research and development professionals, sales persons, and human resources, and the 2007 Ribbon now allows for such dynamic role changes within the Office applications. With more than a nod to the user-defined Web 2.0 nature of things to come, Simon Witts, corporate vice president for Microsoft's Enterprise and Partner Group, put it: "Internet technology is coming into the enterprise and becomes the expected way to reach consumers." Microsoft will be leveraging to the full its Ribbon interface, introduced in Office 2007, to make versions of Word, Excel, PowerPoint and OneNote launch online within any web browser - whether that's Internet Explorer, Firefox and Safari - and hopes to capitalise on 'markets' such as those forged by Google Docs and Zoho. Crucial to the Office 14 experience will be the incorporation of features included in Microsoft's collaboration server, the so-called democratisation of SharePoint Server. An out of office experience The objectives for Office 14 focus on individual productivity and effectiveness, better communication and more efficient information sharing so that communities, co-workers, partners and customers and whoever else is required in the loop, all stay in sync. Thus demos so far have shown two people editing the same document simultaneously, irrespective of location, so that one can be using the full client software at HQ while another could be using the web application version at a different site. Edits made the one are reflected at the other person's screen a few seconds later. Hence, travelling colleagues could update a OneNote dossier with on-location photos or up-to-the-minute client-specific changes to an order. In contrast to web-only delivered services, the web application versions of Office 14 will retain desktop functionality, unlike Outlook and its poorer web cousin, Outlook Web Access. Manipulating a graph or formula in Excel will be reflected exactly in its web-rendered equivalent. Although there still remains a question mark over the bandwidth demand of such graphics intensive refinements, we shouldn't forget that a whole year's broadband acceleration may have come to pass before office 14 is a reality for consumers. Testing on a basic Alpha version was supposed to start in November/December but in its place is a resounding silence, as too are the details surrounding Office 14's features. For a hands-on visualisation, it's worth checking out MSDN Channel 9's Office 14 demo with Antoine Leblond, Senior VP of Office Productivity Apps. Although the video demo comes across slightly as three geeks in black polo sweaters pushing a product, they convey a tangible sense of how you might use Office 14 web applications to collaborate with colleagues in every day situations. Noteworthy among the comments is that the general experience is intended to be replicated on smart mobiles and cell phones, though details again are fairly sparse. The web apps themselves will be delivered via Office Live, with consumers getting them free/ad-funded or on a subscription basis, while businesses will get access through a hosted service and their volume licensing agreements. Ray Ozzie's crowning synopsis of the emerging Microsoft oeuvre? "This is Office without walls." For a development price tag of close to $1bn, they will have to be sure that boundless office working is a concept that consumers are really demanding. Find other articles on Microsoft Office. -IB-

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	2. Mass mailing newsletters made easy Email - so simple on the surface, so complex underneath. Newsletter mail-outs doubly so.
Help at hand. Back issues just a click away	There are two common catalysts that trigger the switch away from sending mass mail-outs via your ordinary email client such as Outlook, Eudora, Outlook Express, Thunderbird and the like. The first is that managing bounces and multiple newsletters becomes, well, simply unmanageable. When the first mail bounce comes in, be generous and assume it’s a glitch at the receiving end. Give your unfortunate subscriber a few days’ or weeks’ grace, but how long before you throw them off the mailing list? Better start keeping a list of bounces. Add in a typical churn factor of 5% of subscribers turning over every month and this monitoring becomes a burden. Set up a second newsletter with a different but perhaps partially overlapping list of subscribers and mail-outs are a penance instead of a pleasure. The second hurdle is usually the killer. If mailings are popular, your subscriber list grows, you hope. Suddenly a fledgling 50-reader publication is tipping a circulation of 1000, and it's still going out via a personal Outlook mailbox. What does your ISP think about this sudden growth of surging mail traffic? It doesn't think at all, but simply clamps the number of messages you can send at its daily quota, which is what its systems are programmed to do. Many ISPs now limit outgoing emails for any account to 500 a day or less to protect themselves and the Internet from spam injections, and some impose hourly caps as well. Result for you: reduced readership, and you may not even know which ones got your missives. But the worst comes when a petulant subscriber over-reacts by blacklisting your domain, or more commonly your address gets spoofed by a mass-mailing virus. The consequence is the same: no more email in or out until the blacklist entry is removed, and that can take longer than your organisation can stand. Aside from spam and blacklisting issues and tracking who received what (or didn't), a bevy of other minor newsletter-related problems begin to bubble to the surface too. Creating and storing nice-looking templates for different newsletters Including subscriber opt-outs automatically for Data Protection purposes, Storing subscriber preferences – eg do they prefer formatted or plain text? Expiring and deleting ex-subscribers How to handle segmentations to keep mail-outs relevant to readers – eg by region, by membership level, by ticked attributes they may select Remote management – what happens when you can’t access the mailbox designated to send newsletters Touched by even one of these issues, many people turn in desperation to direct mail and email marketing houses, some of whom can charge 10p a shot for newsletters, or fixed monthly fees which limits subscriber numbers. There is also the danger of getting hooked up with dubious mass-mailing companies who verge on being dubbed spammers or already have that reputation. Objectives and benefits The bottom line is that we all need to communicate with our audiences and do it efficiently. Charities and social enterprises may have to address this with some urgency, since recent research showed that givers overestimate admin spend hugely compared to how much organisations really spend, but it's a basic requirement for any size of enterprise. The main objectives to be aiming for are: Making emails more 'deliverable' – with an easy-to-use interface and without putting your own mail system at risk Ensuring your audience actually opens and reads your mail-outs and clicks on embedded links Enhancing the audience interest in your organisation to boost participation, giving, funding or buying Web-accessed operation so that more than operator can send and prepare newsletters and the process no longer depends on a single local mailbox Mass mail for the masses Several mass-mail solutions exist, but web-hosted ones will eliminate all the problems above in one go and you get to keep the whole thing within your control, and without suffering a cost for each newsletter mailed out. Almost certainly the undisputed open source leader in this field is phplist phplist.com, a system developed for the National Theatre and also used by Friends of the Earth and NobelPrize.org. However, the reason that any web-hosted application will tackle that first and most threatening issue – blacklisting – is that it will use the mail servers of the hoster itself, rather than raising the suspicions of your local ISP with vast surges of outgoing email from your own account. The web host doesn't need to authenticate its own mail servers because it monitors scrupulously the bandwidth of the accounts in its care, whether that's for email, web activity or FTP transfers. Which mailing features to look for Whatever mail-out system you employ, it's worth taking a look at phplist as a checklist to benchmark them. So, a highly compressed run-down of features you should be banking on are: Web interface to write and send messages, and manage newsletters over the Internet No waiting for the message sending process; the web server handles it all Capacities of 100,000+ subscriber lists Bounce processing completely automated and configurable to keep the database clear of non-existent email addresses and bandwidth free of unnecessary traffic No duplicate messages or 'forgotten' messages (no subscriber should not receive two copies) Tracking reveals how many users opened your message, clicked links, etc (subject to absence of privacy or security policies at email client end) Customizable templates to match web site and automate repetitive sections of newsletters, such as logo, header, footer, etc, using built-in HTML editor Segmentations and subscriber attributes (eg name, country, membership level, etc) that can be added and edited, and enabled or not for new subscribers Personalize mail-outs depending on subscriber attributes to create subscriber-specific content Links at the bottom of every mail-out - allows subscribers to opt-out/unsubscribe, or edit their own preferences (such as receiving formatted HTML newsletter or plain text) A means of Batch Processing or Throttling back the number of messages sent through shared hosting environments to limit the load on your ISP's server and/or reduce the possibility of blacklisting Allow attachments to be uploaded and included in messages Scheduled sending - allows newsletters or press releases to be embargoed until a certain release time, while still be ing prepared beforehand Allow multiple list admins, so you don't have to rely on one person to prepare or send messages, analyse stats, create templates, etc. A User Management tool for moving or deleting unconfirmed subscribers and generally managing users CSV Imports and Exports - however great your current or future mailing databases are, you probably won't use them forever and you need a means of getting user data in and out reliably Prevention of automated sign-ups – not yet that common, but typically employed by spam programs looking for a way into mail-out systems You can discover more phplist features here. Building phplist While phplist is a free open source application, it still requires a basic LAMP web server (Linux, Apache, MySQL, PHP) on hand - or preferably a remote hosted one - and some skill to complete the installation. The site provides all the documentation to download, configure and get phplist up and running. However web beginners could find this task arduous, requiring several days of study, so Co-Operative Systems can help with the setup and training to get you to your first newsletter mail-out. The cost will usually pay itself back after a few thousand mail-outs, compared to employing email mass marketing houses, and you also have full control of your own newsletter mailing system. If a phplist implementation is of interest to you, get in touch via the form below. Tell me more Help me set it up Send me a quote Remind me later Email* Org -IB-

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	3. The last word on paper Will we ever give up consuming paper? The answer depends on who you ask. In fact, some people think the question is already obsolete.
Help at hand. Back issues just a click away	Everywhere you look and listen, the media of every medium are changing ... A platter of vinyl that once held music and speech. A glossy print that froze family memories or documented war-torn provinces. A strip of tape that recorded cartoons and action. All these were soon usurped by shiny silver discs, from the CD through to Blu-ray, but now by platters of a different sort - the ubiquitous hard disc. In their turn, traditional hard drives are being replaced by solid state drives - effectively just vast memory chips – and even more intangible as a medium since they contain no moving parts. Paper alone is proving the most intractable medium to shift, with its message of text and pictures remaining too user-friendly a form for us to abandon en masse. Alien life forms might observe that we lived off the stuff: in 1999 the US annual paper consumption per head in the US was 678lbs or around 4 times their body weight. This 300Kg consumption is actually dropping. In the richest countries, paper consumption fell 6% in the 5 years to 2005, from 531 to 502 pounds a person, reported the New York Times, though that's still a lopsided 84% of the world total. Stack this up against the average 18Kg of paper a year consumed by people in developing countries, or the Indian 4-kilo equivalent, or the featherweight 1Kg on the African continent, and we see that the industrialised Northern hemisphere is manifestly bloating an already top heavy planet. Even so the world 'average' consumption remains a portly 125lb. Here at Co-Op we used about 25 boxes of A4 paper in last 12 months. So if one box weighs about 8Kg, we consume 25Kg per person per year - quite a lot, so we are looking to reduce that substantially. The problems in shifting to digital communication appear when interacting with those outside our control (as we see below): auditors require paper documents for financial assessments and clients need to approve quotes with a signature. None of these problems are insurmountable but it demands a degree of co-operation. Talk to the thumb Today's teens are physically different to their forbears. Their opposing thumbs are now adapted neither to carving flint tools nor to scribing with slate and chalk or even Laslo's ubiquitous ballpoint. For them its txting, DS-ing, Wii-ing or PS-ing (??). Sony Reader eBook Holds approximately 160 eBooks 8mm thick aluminium No backlight or flicker for true paper page experience Automatic last page bookmarking Reads EPUB standard books 6800 page turns from a single battery charge 2-hour charge time Listen to music while reading (MP3 or AAC files) So upcoming generations are already relying less on paper. Their communication media are digital documents, phone, SMS texts, email, social networking and games consoles. A recent episode of Spooks saw a Russian FSB agent flashing target details to half a dozen of his colleagues' phones; the transaction was over in a fraction of a second – in reality, too fast for even experienced Bluetooth users – but the point was made. None of that involves going anywhere near a bit of papyrus-derivative. Where such interaction does involve paper, that's often because young-uns are having to 'interface' with older generations (at universities, seminar and social functions, their first job) allowing for large text print outs from web sites, poor eyesight and older viewers accustomed only to viewing printed material. Theirs is the eBook generation and although paper is still putting up a fight, this century's squeeze on broadsheet newspapers is an indicator of the numbers flocking to read news online. Students live in a cloud As ever, Bill Gates has always painted bright, optimistic picture of our future digital world, especially in areas where Microsoft is active, but today's events are beginning to validate the predictions (or promises?) of his Vista launch interview with Newsweek two years ago. The Microsoft series of 'Live'-branded services is starting to remove the need for having applications installed on every PC a user visits (as Cloud Computing [LINK] grows in popularity), even if that was a trend started by Google with its GoogleApps. Moreover his emphasis on digital ink and speech in Vista and the usability and portability of HP's latest tablet mini-notebooks may help to realise Gates's assertion that "students won't need textbooks". Print Logger PaperCut™ Print Logger is a free print logging application for Windows systems designed to provide real-time activity logs detailing all printer use. Information tracked includes: time of print name of the user who printed total number of pages, document names and titles job attributes such as paper size, colour mode, etc Logs are available in a viewer friendly HTML format, or in CSV or Excel format for advanced users needing the data for further analysis. Cutting up the paper habit In the meantime there are some measures you can take to reduce your consuming habit (of paper that is, we're not interested in anything else you may confess to). use the the Paper Calculator to check your consumption and impact employ more recycled as your source paper set up Print Logger software to analyse how much gets printed and why shred to recycle more integrated electronic systems, such as publishing PDFs, employing BACs electronic payment systems more wide flat screens for newspaper-like viewing experience Paper Calculator The Paper Calculator is a web-based tool that enables companies, communities, schools, NGOs and other organizations to understand and improve their paper use. See how much yo could reduce your environmental impact with more use of recycled paper. Environmental impact comparison of 1000 pounds of copy paper 0% recycled paper (virgin content) 50% recycled paper Wood Use 2 tons (equiv. to about 12 trees) <1 ton (equiv. to about 6 trees) Total Energy 19 million BTUs 15 million BTUs Greenhouse Gases 2,845 lbs CO2 equiv. 2,318 lbs CO2 equiv. Nitrogen oxides (NOx) 9 pounds 8 pounds Particulates 6 pounds 5 pounds Volatile Organic Compounds (VOCs) 3 pounds 2 pounds Waste water 9,538 gallons 7,350 gallons Solid Waste 1,139 pounds 858 pounds -IB- Acknowledgements: staff team

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	4. The Windows update trade-off Automate your Windows updates, intelligently.
Help at hand. Back issues just a click away	When you buy a new Windows PC, it is typically set up to implement Windows updates to keep the thing stable and secure. It does this at 3am by default, a by now anachronistic assumption that the machine will be left on day and night. Or maybe it's an assumption that only gamers need the latest updates; who knows. This option is all but redundant now that most PCs are set to an energy-saving hibernate mode after a short period, or are switched off anyway out of hours in the interests of power savings. FUD makes a dud out of auto updates Whatever other option you choose in the Automatic Windows Update section of Control Panel (download and notify / notify only) will mean that the security of the machine comes down to how diligent your users are. Do they even know whether the yellow warning symbol in the system tray is a 'goodie' or a 'baddie'? Experience shows that the Fear, Uncertainty, Doubt factor inherent among many users will prompt them to do absolutely nothing at all on the basis that if it ain't broke ... Automating the Windows update process makes life easier for users in one sense but incurs other disadvantages, such as periodic loss of network bandwidth. Imagine that all 20 machines in an organisation are set to download updates at 11.00 am - to avoid a clash with similarly-triggered computers in the USA waking up at our equivalent of 13.00 to 14.00 GMT. Come elevenses, there is suddenly a dearth of network speed available for printing, email, file access or web browsing. Even for those whose PCs are set to download updates at other times, the impact of this hit on the local network and Internet connection increasingly enforces a 'down-time' coffee break for everyone! So the trade-off appears to be an unenviable dichotomy between optimising the security of PCs or full-speed Internet, but not both. Two factors compound the problem of updating many PCs: 1) organisations that grow will have increased numbers of PCs demanding large downloads, and 2) large updates and Service Packs for Microsoft Office applications (yep, they need security updates too!) are now included in the Windows general update service, as are enormous Service Packs (SPs) for Windows. These SPs can amount to 200MB or more and will slug your Internet connection horribly for some hours. Windows SUSsed With a Windows Server on site, it's possible to solve the speed-versus-security dilemma to some extent by employing Windows Service Update Services (a mouthful frequently abbreviated to just WSUS), a feature included within Windows Small Business Server 2008. WSUS allows updates for all versions of Windows operating systems to be downloaded on the server on a schedule and then to be distributed to client PCs around the organisation on the Local Area Network (LAN) from the server. Two stumbling blocks are instantly overcome: all client PCs are guaranteed to receive their updates on a policy basis and without intervention from users the Internet connection and central router is relieved from the burden of collecting downloads many times; they are just fetched once Clearly the update delivery to PCs still occupies some bandwidth on the LAN but were talking here about a speed of maybe 100Mbs to 1000 Mbps, compared to the Internet bottleneck of typically 8Mbps, so it all happens much faster. There are other benefits too. WSUS permits administrators to choose which updates to deliver, and while they would normally want to push out the whole lot, it's common to hold back massive Service Packs until after they have been tested, and certainly to apply updates to servers only manually. Moreover, because the control is centralised, its management can be achieved remotely, from a console in a separate room or office or site. All in all, the result is a more controlled delivery system for maintaining PC security. To enquire about implementing controlled PC security updates in your organisation, fill in the follow-up form below. Tell me more Help me set it up Send me a quote Remind me later Email* Org -IB- Acknowledgements: staff team

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	5. Operation Red Box Consistency for IT management, all in one nice red package.
Help at hand. Back issues just a click away	Co-Operative Systems is launching a programme to improve consistency of IT management, so that we can provide a better service for clients when IT issues arise. The aim is to standardise the IT essentials and ensure 100% completeness of key IT information and know-how across all the sites we work with. Operation "Red Box" is led by Stuart Black and will see us ensuring that: Your site has key media (such as software CDs and DVDs) and documentation up to date and in a known location in a Red Box File that we supply Key contact personnel are familiar with the location and basic awareness of Servers, Hubs, Firewalls, Routers, Cabling Disaster Recovery (DR) planning has been given some thought by us and by you Essential checks are actually happening, such as monitoring free space on servers, analysing event logs for errors and warnings, enacting test restores This extra consistency, awareness, anticipation and checking will improve quality of service. Over the next few months we will be assessing all supported sites and compiling reports. Want to get your Red Box scheme started? Follow up using the contact form below. -IB- Tell me more Help me set it up Send me a quote Remind me later Email* Org

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	6. Q&A: Enable Outlook pictures for safe senders Question Mark Hi Mark, My Microsoft Outlook keeps blocking the images in newsletters and stuff I get from suppliers. Is there any way I can avoid having to do the "right-click to download pictures" thing all the time to see them?
Help at hand. Back issues just a click away	Starting around about the 2002 version of Outlook, Microsoft sensibly added the facility to block images downloading automatically into the body of the message you were reading. Since these graphics could be fetched from a remote web server, many editors used this as a crude method of tracking which subscribers opened their subscriptions. However, less well-intentioned 'publishers' soon exploited this loophole as a way of sneaking adware or malicious programs on to the machines of unsuspecting readers, so future versions of Outlook implemented their image blocking as turned on by default. So you're finding the workaround "right-click to download pictures" pretty tedious for all those senders you know and love - maybe not love then, but simply trusting them will do for now. Setting up those addresses such as editor@domain.com as a 'safe sender' is trivial and much less hassle each time they send you something with embedded graphics. If you have the newsletter message highlighted or open already: Pull down Actions menu | Junk E-mail | Add Sender to Safe Senders List There is also the option to choose "Add Sender's Domain to Safe Senders List", where you receive several newsletters from one organisation that you already trust. If you have lost all copies of the newsletter or you aren't reading a mail message at present, but you know the sender's address, you should do the following: Pull down Actions menu | Junk E-mail | Junk E-mail Options Click Safe Senders tab Click Add button Click OK until you are back at the inbox In fact you should do this anyway to find out what the action the above did and where it saves stuff - this Safe Senders tab is where it's all held. So in future, newsletter-style messages will display graphics automatically, but only for those you labelled as safe. Discover answers in more Q&A topics -IB-

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	Clicks of the Trade - Disable Word's Reading Layout --- Quick tips for happier clicks! ---
Help at hand. Back issues just a click away	Open a Word 2003 documents from e-mail attachments and you may or may not find a "Reading Layout" (book-style pages) displayed automatically, depending on whether you ticked the box at some time in the past. Although this repaginated version tries to make for easier reading, problems with displaying tables of contents, lists, long paragraphs and graphics mean many users prefer to turn it off. If they can find a way! If you're still hunting, here's the elusive tick box. Inside Word, pull down Tools menu | Options | General tab Untick "Allow starting in Reading Layout" Click OK to finish ** try it now ** More Clicks of the Trade -IB-

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