CONTENTS *** NewsBytes *** Upgrade, sit back and relax All of a Twitter Fickle Trojans IT trends for 2009 Microsoft RoundTable Q&A: How do I destroy old data tapes? Clicks of the Trade - save PC power with single key

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*** NewsBytes ***
80% have no disaster recovery plan At a recent presentation on Practical IT Risk Management for the NCVO by Co-Operative Systems, it was revealed that under 20% of conference attendees had implemented disaster recovery plan and none had ever randomly tested it. Check out our Documents & policy page and download Risk Assessment in a Nutshell - a mercifully short template to base your Disaster Recover planning around. More background in Risky Business. Bendy touchscreen makes flexy e-paper A team from Arizona State University and E-Ink (the company behind the technology for Amazon's Kindle and Sony's Reader) have combined to create the first touchscreen flexible e-paper, leading the way to foldable, collapsible displays. The inductive screen overcomes conventional touchscreens' tendency to break when flexed. Your best bet for getting a hands-on with a bendy screen is to join the US Army, the likely early adopters. Failing that, check their video clip. Dell special pricing extended Our special pricing for Dell desktops and laptops as shown in NCVO's special discounts has been extended to the end of April. See Co-Operative Systems' special offers page. May the Phorm be with you? The most explosive battle of words in the online press this month broke out between 'Internet instigator' Sir Tim Berners-Lee and behavioural advertising firm, Phorm. The debate over whether ISPs should allow Phorm to set up 'black-box' style recorders to intercept all their customers traffic for the purpose of advertising analysis has been rumbling for a while, but Berners-Lee, speaking at a heated debate in the House of Commons, was given the chance to air his opposition to so-called Deep Packet Inspection (DPI) of emails and surfing data. BT was initially cited as one of the ISPs that would roll out Phorm technology, but declined an invitation to speak at the debate organised by the Liberal Democrat Home Affairs Spokesperson, Baroness Miller, on the commercial use of Internet data.	Google gurgles One of Google's most recent plunges into new technology was the release of an oceanic element to its 3D Google Earth 5.0 application. Diving to 'visit' the deepest part of the ocean, learning about ocean observations, climate change, and endangered species and discovering surfing hot spots and shipwrecks are among the virtual attractions. Go one, splash out and download it! http://earth.google.com/ocean/. Elsewhere, Google sent seismic shock waves through the email world when its Gmail application serving 100-million-plus users went down once at the end of February for several hours and again in March. While it may have caused many to reassess their reliance on the ubiquitously-used and free service, it's worth noting that Google's experimental introduction of Gmail offline access (allowing users to read and compose Gmails without an Internet connection) was launched in timely fashion in January and helps mitigate the effects of such down time. Recession beaters look to Linux In hard times pick up a penguin. Linux servers and desktop machines are coming under the spotlight again as the downturn pushes organisations to deliver radical IT savings. IDC's Novell-sponsored survey of over 300 medium to large organisations found that between half to two thirds of respondents were evaluating Linux or planned to increase an existing Linux base. Among the top 3 drivers in choosing a server were reduced costs, security/reliability and availability/uptime. Full survey in the IDC white paper Linux Adoption in a Global Recession. Learn how to blether "A practical introduction to social media" promises to do just that, with gems from Graham Holliday on key social media tools, tracking what people are saying about you, photo and video sharing, creating and publishing blogs and micro-blogs like Twitter, and measuring the return on investment. All at blethermedia.com 29th and 30th April. Singing telegrams in a flash Two minutes worth of nonsense: send a singing telegram. Type in your message and watch Gina or Humphrey 'sing' it for you at kakomessenger.com. It's live performance Jim, but not as we know it. Email one to your friends, if you must.
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	1. Upgrade, sit back and relax Case study: A modern working environment underpins quintessential English period history.
Help at hand. Back issues just a click away	Set in elegant 18th century almshouses, the Geffrye Museum displays the changing style of the English domestic interior in a series of period rooms from 1600 to the present day. In essence, it depicts the quintessential style of English middle-class living rooms. While museum visitors could 'walk through time', viewing 17th century oak panelled rooms to reach a late-20th century living space, the museum's IT systems unfortunately languished in a less than modern state, hampering staff who grappled with slow PCs, large amounts of spam emails and insufficient support to match current requirements. Interim Finance Director, Michael Tucker describes how they gradually outgrew their existing IT support. "The use of IT has increased dramatically in the past three years at the Geffrye, along with many specialist IT applications, such as an on-line picture catalogue, including a comprehensive collection and image database, interactive web-site, bookings database, mailing database, building maintenance systems and security and alarm systems." Engaging their existing supplier in a strategic and advisory capacity, they went through a comprehensive review and consultation process. Tucker continues, "We wanted to identify IT support suppliers who not only had the technical staff and capacity to maintain and improve our systems, but who empathized with the aims and culture of the staff within the Museum. We felt we knew what needed to be done." The comprehensive IT management package was to encompass more comprehensive desktop and facilities management support, an infrastructure review, a support service via email and telephone, regular on-site visits, additional security measures, and upgrades to email software. Following an assessment and audit, Co-Operative Systems put in place a programme of hardware and software standardisation. Specific measures included installing clean-up software on all PCs, anti-virus software renewals and automation, MessageLabs email filtering for spam control, some PC replacements with new models, new networked printer/copiers in the Mail room, Education and Curatorial Departments, Office 2007 software upgrades, migration from Eudora email to Outlook, and a new firewall. Two engineers were despatched at the start of the project and a more structured service was implemented so that users feel IT support is pro-active instead of solely focused on fire-fighting. In fact, the programme is ongoing with the preparation of a network audit, a Network Attached Storage box (NAS) in a secure place away from the servers to provide additional backup security and faster restore route, memory upgrades to improve performance, enhancing the telephone system for voice mail and more advanced call handling, and a review of the current intranet to ensure it meets user requirements. The Geffrye Museum were keen to form a partnership to progress IT so that their infrastructure didn't lapse in future. As a result they identified several areas for upcoming refurbishments, such as a new domain controller to replace the ageing server (still running its turn-of-the-century Windows 2000) and a Terminal Server to provide remote access for senior staff, the latter cunningly re-using some of the museum's existing hardware. From Michael Tucker's perspective: "We needed an IT supplier who had sufficient project management experience to deliver these solutions in a manner that staff of the Geffrye Museum would find easy to cope with, bearing in mind their wide range of IT skills, and who could provide experience of working with similar sized organizations as the Geffrye, and had a successful track record. We felt Co-Operative Systems best fitted these requirements." Positive feedback from users attests to the success of the assignment so far and the absence of spam is freeing up time for users to deal with incoming email productively. "We have regular facilities management visits to check things like the backups are working and to resolve small user issues", says Tucker. "The staff are now familiar with the IT engineers and have developed a good relationship with them." The IT upgrade is thus a mix of the old and the new, an appropriate reflection of the institution in which it resides, where period rooms adjoin the contemporary wing and the latter is surrounded by an award-winning walled herb garden, sitting alongside a series of period gardens. One of London's best-loved museums, The Geffrye Museum in Shoreditch shows the changing style of the English domestic interior in a series of period rooms from 1600 to the present day. Take their interactive virtual tour "Walk through a Victorian House". -IB-

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	2. All of a Twitter Raise money by chatting? It's every campaigner's dream and the current frenzy is happening on Twitter.
Help at hand. Back issues just a click away	You could hardly brainstorm a more apt name for a social media site. "Twitter" is onomatopoeically bang on, and evokes the buzz surrounding a site that is still a phenomenon 3 years after it's inception. Worryingly though, when you trawl through the wads of media coverage that the tweeting wave has attracted, part of that buzz continually asks, "What exactly is Twitter for?" It's the middle-aged flashmob experience. Lots of hyper-chat without all the running around. Twitter ye not? For anyone to whom Twitter is still a mystery (and that may include many who have dived in and signed up) its most simply described as "Texting To The Web". However, four words don't do justice to a phenomenon of such frenzied communication. It's more than merely publishing 160-character bursts to a public group who have decided to track your texting trail - or become your 'followers' in Twitter-speak. So-called 'tweets' can be sent and received with any text-capable phone, a Blackberry or similar smartphone, or any computer with a web browser. And it's the immediacy of the dialogue – perhaps every few seconds - that has users hooked. Microblogging, but for extroverts However Twitter is much more than the digital equivalent of gatecrashing a room full of gossipers. Think, setting up a breakout room of your own AND getting to turn away all the bores at the door! Except that all of your invitees are simultaneously present in other gossip rooms too, so that's kind of where this physical analogy breaks down. Perhaps a better understanding comes from examining how Tweeters are using the service. It breaks down into roughly a few activities: social media addicts – when FaceBook just isn't enough the dross of zero-attention-span dullards - "watching YouTube, wondering whether to get up" e-traders pushing magazines and online products - InfoBulletin is no different and jumped unceremoniously on the bandwagon this year with its own IB trail at twitter.com/InfoBulletin journalists and media brokers flagging up hot news or fanning their egos "finishing a big piece on digital media", "just about to do interview on Today" campaigners and charities drumming up support or raising money URL shorteners A key technology that has propelled Twitter to twinkledom is the 'URL shortener', a method of snipping lengthy web links down to a diminutive 11 characters or so - easily remembered and efficient for hard copy, as well as suiting text-style transmissions. Thus, something like this sn.im/do9ul can point to a much longer web address such as: http://thelongestlistofthelongeststuffatthelongestdomainnameatlonglast.com/ wearejustdoingthistobestupidnowsincethiscangoonforeverandeverandeverbutitstill lookskindaneatinthebrowsereventhoughitsabigwasteoftimeandenergyandhasnorealpoint butwehadtodoitanyways.html which would be punitively expensive to print and twice as pointless. Stunningly there are now over 90 over these URL snipping services to choose from; mashable.com makes an admirable fist of trying to list them all: http://sn.im/do9zk. Of course it's the journalists in the crowd to whom headlines matter and whose experience with succinct sentences is a good match for Twitter. The Presentation Is Dead Sitting in a conference hall these days, everyone seems to be staring down at their smartphones, tapping away. It must be tough for those giving the presentation. Talk about stand-up. Not that the audience is disinterested. Nor are they texting their mates with bore-me chat. More likely the room is full of 'Twittering' journalists sending their copy straight-to-web, hitting a truly global audience that consumes the presentation 160 characters at a time. This is news as hot as can be. You can't help feeling that journalists of a generation ago - who dictated copy into Bakelite phones for it to appear in the following day's paper - would boggle at the speed of delivery, if not the quality of the prose. From the presenter's lectern, the panorama of hirsute and balding bowed heads makes it impossible to gauge whether their attention span is waxing or waning. Have we made any progress from the days of shorthand-on-paper in the rush to publish? Very few technologies allow us to watch and write simultaneously, and if we're not interacting visually with the speaker, we might as be tuned into YouTube. The Presentation Is Dead. Long Live The Video Clip? The oxygen of publicity Of course it's that last category of campaigning and fundraising that is of most interest to charities. It's a sort of middle-aged flashmob experience - lots of hyper-chat without all the running around. Give it a twhirl The recent NFPtweetup ('tweetup' – a meetup-for-tweeters – every technology spawns its own jargon like topsy) uncovered a vast range of online tools centred on Twittering technology. Suites like twhirl.org and tweetdeck.com enable keen fans to run multiple tweeting accounts at once and analyse the statistics from their readers. An obvious application is to peddle a magazine or news blog if you have one, a technique skilfully exploited by CharityFinance. Freeing the twit inside you Other tools like hootsuite.com and splitweet.com allow you to introduce more than one editor or contributor to your Twitter account so that a buzz can be maintained or shared between a group - crucial if you are driving a campaign and have a charitable USP to push. Two examples are Bmycharity, an addictive tweeter promoting online fundraising for all, whose following went from nowhere to over 200 followers in few weeks, and clickforachange, which encourages free game-playing to raise money for selected charities. Will the real Dalai Lama please speak up? Identity can be a problem on Twitter; how do you know who is who? For instance: twitter.com/thedalai_lama 332 followers twitter.com/OHHDL 916 followers twitter.com/hisholiness 2891 followers twitter.com/OHHDLInfo approaching a mind-boggling 30,000 followers However there doesn't seem to be much doubt about who is doing the talking at Number 10, with over a quarter of million hanging on its every word. A while back, journos postulated that One's Blog might one day appear on the web. In the meantime twitter.com/one has been taken (and it doesn't look like the musings of HM's private secretary) so it must be twitter.com/thequeen, if you can believe it. No tweets here at the time of writing, despite 300 watchful subjects. One's lips are clearly sealed. Tweeting resources The nfptweetup wiki lists good bullet points and links about Twitter aimed at not-for-profits, and appropriate uses such as fundraising. Useful post and slide presentation by Ed Walker, "How not for profits can use twitter" Social media whores - top tips to Create a Twitter Following Let someone else do it. twitterfeed.com scoops up your blog posts as often as you wish and Twitters them for you Verbosity check twittercounter.com Finding stuff on Twitter http://search.twitter.com/ and http://tweetscan.com/ More twits than you can handle - update 30+ other social networks on http://ping.fm/ -IB-

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	3. Fickle Trojans A virus that removes other viruses? Nobody knows how it gets there, but friendly it ain’t.
Help at hand. Back issues just a click away	With its habit of delving into financial information, Tigger.A has been dubbed the 'Stockbroker Trojan' Trojan horses are no longer huge hollow gifts made of wood. Neither are they wheeled in through the city gates of Troy. Instead they linger somewhere in a corner of your computer and they are at least as devious as their ancient wooden counterparts. So if you were going to build a modern Trojan, what it would it look like? First off, dispense with inert wood and start building with flexible code instead. Then, have your Trojan knock out all other viruses it can find on a host computer; no point in having those setting off anti-virus alarm bells and raising user suspicions. Implant a clever data collection process that scoops up passwords, bank details, credit card info and anything that could come in handy later on. Don't embed any malicious code that might let on what you're up to at first. (This is the equivalent of the Greek Trojan horse minus soldiers). Download your malicious payload at some time in the future, and do it from any one of thousands of possible web sites, most of which don't even exist yet but can be registered when the time comes. Finally, distribute your carefully crafted Trojan with an equally carefully crafted distribution mechanism that defies discovery. What Tiggers like best: bankers What you have built already exists and such a threat is the Trojan labelled Tigger.A. It can escalate its privileges on a Windows PC and also installs a rootkit on the infected system, thus activating itself even when the system is started up in Windows Safe Mode. Worse, nobody knows how it gets there. Tigger employs a battery of techniques including taking screen shots, spying on your browser transactions, exporting passwords from your protected storage, monitoring a dozen popular chat, email, and remote access applications, stealing web cookies, certificates and FTP and POP3 passwords. In terms of snooping, there's almost nothing it doesn't poke its nose into. With its habit of delving into financial information, Tigger.A has been dubbed the 'Stockbroker Trojan'. Conficker - no joke Meanwhile another pernicious worm threat called Conficker (aka Downup, Downadup and Kido) is due to hit again on 1-April. Exploiting a known vulnerability in Windows Server services (Windows 2000, XP, Vista, Server 2003 and 2008, Windows 7 Beta). Conficker will launch a brute force dictionary attack against administrator passwords to help it spread through ADMIN$ shares. Once again further instructions are fetched by connecting to a remote server, which may include gathering or propagating personal information or installing further malware. This is also another piece of self-defending malware that can disable some of the tools used to detect and eradicate it. With 30% of Windows PCs not having been fixed with a Microsoft-released patch from back in October 2008, Conficker is reported to be one of the largest botnets around, infecting over 15 million PCs by the end of January 2009. Conficker symptoms can include account security policies being reset, disabling a series of services such as Windows Updates (thus preventing further security patching), Windows Defender and Error Reporting Services, slow domain controllers and unusual network congestion. Protection mechanisms are beginning to struggle with some anti-virus products failing to banish threats like Tigger and Conficker at all, and the corollary to that is a complete (and expensive) system rebuild. Tips for defeating Trojans and worms Absolutely keep up to date with Windows patches, it’s a free automated service, and blocks the entry point for many viruses Run computers with restricted privileges instead of full administrative rights Choose strong passwords Scan machines using a variety of anti-virus products Create and keep Ghost/snapshot images of PC setups, cutting down restore times from days to minutes Examine router logs and network traffic to seek out abnormal spikes Contacts Sophos Anti-Virus for Windows 2000+: removing W32/Confick and Mal/Conficker Conficker clean-up tools from Sophos Remove Downadup from infected computers by BitDefender Conficker Removal with MSRT (Microsoft Windows Malicious Software Removal Tool) McAfee Avert Stinger removal tool, a stand-alone utility used to detect and remove specific viruses Banking trojans infest Internet -IB- Acknowledgements: staff team Found this article helpful? Rate it * ** *** **** *****

Learn more about virtualisation.

-IB-

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	4. IT trends for 2009 In credit crunch times, efficiency and virtualisation are on the cards.
Help at hand. Back issues just a click away	At a recent IT conference, keynote speakers outlined trends in two developing areas for 2009: one on the forthcoming IT priorities for business and the other on virtualisation. Euan Davis from Forrester Research kicked off with a clear message: the top IT priority in 2009 is: "Improve efficiency", at least that's what they are hearing from Forrester survey respondents. This means: Responding to the business/organisation demand and its capacity Being transparent about costs (this applies to internal IT departments as well as outsourcing) Communicating what you do and its value Technical trends In the long term, Forrester have generally seen a 10-year lead time on technologies. For example the much lauded Application Service Providers circa 1999 are now finally coming of age in the emerging Software-as-a-Service (SaaS) market. SaaS is starting to mature as vendors understand how to package it. Among Forrester clients, 68% had deployed one instance of SaaS. The current question: who is deciding their SaaS strategy? The Data Centre remains one of those elephant-in-the-room topics. Data centres in London are struggling to find sufficient processing capacity as well as energy and power. As a result some hosting costs have actually gone up to limit demand. Cloud computing will depend on economies of scale and economies of skill. Ensure your skills match the trending areas. The 'dash-for-green' still disguises customer real motives for lower costs and energy efficiency, so the two demands work in sync. RFPs Are Critical To Support Green IT Planning. There is a danger in customers pressing IT suppliers for lowest cost as a recessionary tactic. The result can be that customers receives least qualified support staff or find their support resources pared to a minimum. Business trends The top three trends of maximising IT value, communicating IT's contribution and gaining business value through process improvement are supported by the following assumptions: 2009 will see leaner businesses with some implementing significant IT budget reductions Connecting cost to value will be a major theme IT satisfaction in 2009 will decline for a while, perhaps inevitably, as bosses scrutinise the business case more closely Technology is still the foundation of the business, so CIOs and stakeholders will look for value and less fire fighting More research papers by Euan Davis: Topic Overview: Green IT The Three Archetypes Of IT Vendors Latest research Virtualisation John Charterhouse from virtualisation leader VMware reckoned in 20 years he had never seen an economic case for environmental savings as compelling as consolidation. "The green stuff comes for free". One of the driving forces will be the killer disaster: Of those businesses that experience a disaster and have no emergency plan, 43% never reopen; of those that do reopen, only 29% are still operating two years later. (Impact on U.S. Small Business of Natural & Man-Made Disasters. Presented by HP and SCORE). Among its many advantages, virtualisation can provide a temporary test environment for new applications, for example trying out a new CRM database, or remotely accessible document library. Creating a virtual server instance on existing hardware saves down time or buying another server. Because a virtual machine (VM) is just a file (or bunch of files), it/they can be moved between storage media by various replication methods, so disaster recovery (DR) becomes much easier. For the first time it is possible to test a demonstrable DR plan inexpensively to managers; a big plus when no extra hardware has to be purchased! Virtualisation allows us to assign new priorities to applications, perhaps on the basis of CPU performance or memory availability, rather than installing on hardware with relatively static performance limits. It is also easy for IT departments to deploy desktop images quickly, examples being library kiosk terminals, a power user setup, the basic office user's desktop. The abstraction layer takes away the uncertainty of drivers and hardware in such deployments. Mirrored fault-tolerant VMs with low performance overhead are coming too, behaving like RAID does for disc storage, only for a whole server running live. As one server fails, it automatically creates a new mirror on next available hardware. Data centres are no longer vast warehouses. You may not think you own a data centre, but with many organisations now maintaining a typical trio of servers for mail, documents a database, or even a blade server you're already in the DC league. www.vmware.com Found this article helpful? Rate it * ** *** **** *****

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	5. Microsoft RoundTable Absence makes the heart grow fonder, but now you can all be together - without actually being together. Microsoft presents video-conferencing made easy.
Help at hand. Back issues just a click away	The eternal problem of getting people around a table is one we all know, but when the table is one place and the people are in different towns, countries or even continents, then expense enters the unpredictable equation too. Many jet-setting CEOs may have encountered desktop audio-conferencing as a relief for their strained travel budgets if not their posture. Picture strained discussions between equally strained delegates all leaning forward to ensure their voices are picked up by the microphone buried in the R2D2-style device centred on the table. "Are they getting what I'm saying?" is the continual concern. The all-seeing eye To overcome this concern, video-conferencing undoubtedly ups the ante in terms of ease of use, mainly because suddenly participants can view each others' faces and gauge reactions. Microsoft RoundTable is one such video-conferencing solution, a plonk-it-on-the-desk style device with a 360-degree camera. Remote participants need no additional equipment, just their computer and a network connection, to connect to the meeting and view the panoramic and active speaker video. RoundTable is designed to work with Microsoft Office Communications Server 2007 or Microsoft Office Live Meeting. It presents remote meeting participants with panoramic video of everyone sitting around the conference table, fairly comparable to being in the room itself. The 'super widescreen' camera resolution of 3700 x 600 pixels gives away its panoramic credentials (1056 x 144 pixels for video). Meetings can be more natural since active speaker detection technology determines high-resolution video of the current speaker, switching between participants as they speak. This tracking helps the flow of conversation in real time. The console itself contains a high-resolution backlit graphical LCD (with device status icons), a touchscreen-based telephone keypad and nav keys, as well physical keys for on/off-hook, flash, mute, volume up, volume down, and a loudspeaker. The plug-and-play USB device that also functions as a standard PSTN speakerphone. A green cost-saver At upwards of £2000 it's not necessarily a minor investment. Factor in transatlantic flight costs and staff time-savings though, and such a device can break even on the first meeting. Moreover, there are fewer cost penalties with involving more people in a video conference - thereby keeping everyone in the loop – then there are with physically shifting people around the planet, wherever your green aspirations lie. Contacts Microsoft RoundTable home page Microsoft RoundTable specifications (PDF) -IB- Acknowledgements: staff team Tell me moreHelp me set it upSend me a quoteRemind me later Email* Org

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	6. Q&A: How do I destroy old data tapes? Question Mark Hi Mark, We have a number of data tapes from our older tape drives. I would like them destroyed and to get certification to say they have been destroyed. Do you know of any companies that can do this for data tapes?
Help at hand. Back issues just a click away	A few companies that destroy tapes (and other data media such as hard drives or CDs) safely and securely came across our horizon recently. London-Recycling.co.uk employs industrial fix-cut shredders to destroy confidential waste such as documents, printouts, microfiche, tapes, diskettes, CDs and videos, and supplies an audited and detailed Certificate of Destruction. RCS Recycling Ltd can destroy hard discs and storage media to "ensuring 100% secure destruction of all data", their normal practice being to shred hard drives and provide a Final Destruction Certification as standard practice. They also recycle anything within the office, the company says. Recommit Ltd is an externally-audited, approved Government contractor that specialises in purging partitions, overwriting and reformatting hard drives. Where overwriting fails, hard discs and tapes are physically destroyed and recycled to HMG INFOSEC Standard No 5. The company is WEEE compliant and provides Duty of Care waste collection notes, and certificates of data destruction and audit. Discover answers in more Q&A topics -IB- Found this article helpful? Rate it * ** *** **** ***** Got a "Q" for which you would like an "A" ? Submit your IT question here:

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	Clicks of the Trade - save PC power with a single key --- Quick tips for happier clicks! ---
Help at hand. Back issues just a click away	A really quick way of saving energy and electricity costs just by pressing a single key! Having clicked Start | Turn Off Computer you get the Stand By option which stops the hard drive motors spinning - a speedy power saver if you are just rushing off to lunch or a meeting - and saves the PC having to wait 30 minutes or so for its timer to kick in. However, just by holding the Shift key the Stand By option changes to Hibernate. Now when you click Hibernate, the work space is saved on to disc and the whole machine is shut down, saving even more energy. When you return, pressing the power button, means the start up is quicker than switching the PC on from cold. You can read more about power settings and how to make the Hibernate action into a desktop shortcut in this Q&A about Sleep mode. Related keys Don't forget the Windows key+L key combination will effect an instant logout for desktop security in a hurry, assuming you've set a Windows password! ** try it now ** More Clicks of the Trade -IB-

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