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Feedback Form (Support)

Support

For technical help (if you have an active support contract)...
phone (020) 7793 7877
email support@coopsys.net
fax (020) 7735 6472
Send us an email fax

We would be grateful for your feedback on your recent Support Call. Please complete the following details.

We are always striving to improve the quality of the services we provide, and are interested in feedback from our clients. We would appreciate it if you would take a few minutes of your time to answer the questions below. There is a space provided for any further comments that you would like to make.

Return this page when completed by clicking below and you will receive £5 worth of High Street gift vouchers. (Please note that vouchers are only supplied on invoices paid within 30 days of issue date.)

* = required fields
* Organisation:
* Email:
* Your Support Call Number:

1 Was your initial call... Answered in 3 rings Answered in 30 sec Answered by machine Engaged, no answer
2 If answered by machine, did we call back... Within 1 hour Within 2 hours Within 4 hours Other (specify below)
3 Was the person you spoke to clear and easy to understand? (specify below)

4 Were you given the call reference on your call? Yes No
5 What was the duration of your phone call? under 1 min 1-3 mins 3-10 mins over 10 mins
6 At the end of the call were you satisfied with the outcome? (please comment)

 

If a technician visited as a result of a call...

1 Did they arrive on time? Yes No
2 Were they courteous, professional and dressed appropriately for your offices? Yes No
3 Did they have a good grasp of your problem? Yes No
4 Did they have all the parts/tools needed to fix your problem? Yes No
5 How long did the visit take? under 15 mins 15-30 mins 30-60 mins 1-2 hrs over 2 hrs
6 Were you satisfied with the resolution of your problems? (on a scale of 1-5) 1 Not satisfied 2 3 4 5 Very satisfied
7 Did they check the fix and show you before leaving? Yes No
8 Overall, was the process satisfactory? Yes No
9 Please add any additional comments below

Thank you for your time.

Return this Feedback Form to us when completed