Approach
Our Approach - what's special about us ?
We're people people
We understand that IT - whilst offering exciting benefits - can often be a frustrating business. Many of our clients just want things to work and not be swamped by technical issues. IT is not just about equipment, it's about usability, and should help you achieve things.
We're also aware that different clients will have different goals and budgets. We are very easy to work with, both friendly and flexible.
We think long-term
In a fast moving world, we're proud of the fact that we've been working with many of our clients for 5 years plus and some of them for over 10 years. If we retain a client for one year, there is a 95% chance that they'll ask us to do further work in the following year. The same applies to our staff, many of whom have stayed with Co-Operative Systems for over 5 years.
We are reasonably priced
Co-Operative Systems is committed to providing good value. For similar skill sets, we often find our day rates are considerably less than those of other companies.
We have expertise
Our team has over a 100 person/years of IT experience. The breadth and depth of our knowledge enables us to tackle projects that overlap with other areas such as Telecoms or Web services.
We're committed to ongoing development
We want to develop our staff and our skill sets. With this in mind we became "Investor in People" accredited, to make sure our staff were being provided with a framework for self development, and a Microsoft Certified Solution Provider so that we would stay up to date on new developments.
We don't quibble
If something minor is missing from an order, we'll throw it in without charge.
If you want to return something, we'll usually be able to take it back.
If you are a regular client with a payment that's running late by a week or so, we'll still work with you.
If the software people say "It's the network that's the problem", we'll listen and take appropriate action.
And we'll do all this without form filling.
Activities with all clients are reviewed on an annual basis, and in many cases quarterly or monthly. We proactively suggest improvements that can be made. Monthly we publish Info-Bulletin via email which contains IT ideas and articles that are relevant to our client base.
